Jobs for customer service at Selangor

Attend to enquiries from existing and potential customers.Report to the management on any unresolved issue encountered by customers. Liaise with web developer on any glitch or update or development on the website or backend system. Able to speak and write in Malay, English and Mandarin.Computer literate and have basic knowledge in MS Word and MS...

Work closely on customers' requests on delivery schedule and prepare shipping documents (Sales order,Delivery order,Invoice) for customersCoordinate with Production Department to manage and monitor customer order placements and sales order entries effectively to ensure timely fulfilment of all orders.To coordinate shipments/deliveries with...

About the role:Assist CS manager to overseeing the quality of service provided to customers to ensure that BC's responsibilities as seller to the customer are fulfilled, with the goal of increasing customer satisfaction. Ensure timely internal deliverables contributing to contract fulfillment. Key Responsibilities includes:Customer contract fulfilment...

Inspire and motivate team members to achieve performance goals and deliver outstanding customer service. Provide guidance, coaching, and support to team members to help them succeed in their roles.Monitor the daily activities of the customer service team, including inbound and outbound calls, emails, and live chat interactions. Ensure that team members...

Issue Resolution: Address customer concerns, troubleshoot problems, and strive for effective solutions to ensure a positive customer experience. - Order Processing: Manage orders, returns, and exchanges efficiently and accurately, maintaining detailed records of transactions. - Product Knowledge: Develop a deep understanding of our products or services to...

about the companyRandstad is partnering with a global specialist in food packaging. They are looking for a Customer Service Manager to spearhead the team as part of their growth. about the jobOversee and guide the customer service team in effectively and efficiently managing both internal and external sales orders from customers.Monitoring inventory levels...

The OfferLeadership RoleFantastic work cultureAttractive Salary & BenefitsThe Job You will be responsible for : Handling inbound calls and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and accurate order processing and...

We are urgently hiring for a Customer Service Associate.The Role You will be responsible for : Handling inbound calls and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and accurate order processing and delivery.Escalating customer...

WE ARE HIRING FOR MNCJob Details:Position : APAC Customer Care Center Representative (Australia Market)Company Industry : Medical Working Hours : Monday – Friday (8 hours/day; to follow NSW timing)Working Location : The Pinnacle, Persiaran Lagoon, Bandar Sunway, 46150 Petaling Jaya, SelangorWorking Duration: 12 months contract with PERSOLKELLY Remuneration...

Address customer inquiries, complaints, and issues promptly and effectively to ensure customer satisfaction.Maintain up-to-date knowledge of company products or services to accurately address customer queries.Provide assistance and support to customers via various channels such as phone, email, chat, or social media. Ability to listen...

Address customer inquiries, complaints, and issues promptly and effectively to ensure customer satisfaction.Maintain up-to-date knowledge of company products or services to accurately address customer queries.Provide assistance and support to customers via various channels such as phone, email, chat, or social media. Ability to listen attentively to customer...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Trainer,** providing unrivalled support to clients within the dynamic transportation & logistics...

Interact courteously with customers to address inquiries or concerns.Provide accurate and helpful information about products or services.Resolve customer complaints efficiently and effectively.Maintain records of customer interactions and transactions.Collaborate with team members to ensure seamless customer support. At least a diploma qualification1-2 years...

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's productsTo exceed customers expectation in terms of customer service & accurateinformation.Work in a team to achieve the required KPI elements and SLA.You can connect with me directly on ************* OR...

Prepare and generate Delivery Order and Sales Order.Maintain and establish good working relationships with customers.Data entry and ensure proper documentation arrangement, record and filling.Attend to enquiries email and phone call.Handle customers' complaints.Other duties as assigned. Possessed a minimum of Diploma qualification.Fresh...

About the roleHead of Customer Service AMEA has a crucial role in enabling Next Level program objectives of closer to the market, and customers and simplifying, and digitizing. The role will play a big role in leading and managing the customer service team and deliverables through the transformation into a best-in-class service set-up in conjunction with...

Sales Support: Collaborate with sales representatives to manage and prioritize leads, ensuring efficient follow-up. Maintain accurate records of customer interactions and sales activities using RM software. Prepare and process sales orders, and invoices as needed.After-Sales Support:Proactively reach out to customers after a sale to ensure their satisfaction...

Attending to incoming complaint calls.Entering complaint cases in the system.Create sales order and Goods Return Note in SQL.Calculating standard repair charges.Requesting non-standard repair charges from Costing Department.Ad hoc job assigned by Department Head.To provide fast and timely solutions to all customer related problems.To ensure customer...

Responsible for providing customer service support via incoming calls for brand’s customers and to manage escalations.Managing and monitoring social medial platformsReplying email within TAT timelineHandling day to day escalation from customers.For more details whatsapp at +60 ************* 3423 or email ************* Candidate must possess at...

Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.To exceed customers' expectations in terms of customer service & accurate information.Work in a team to achieve the required KPI elements and SLA.Maintaining a positive, empathetic, and professional attitude...