Cloud and Infrastructure Engineer

1 month ago

Malaysia doherty Full time

Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world’s most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK’s top ten law firms.

We are a Microsoft Gold Partner with four Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited.

We’re a pioneering and innovative organisation; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. And it’s through this success that we are now looking to evolve our global managed services function with additional roles in our service desk across London and Kuala Lumpur.

About the role

We are looking for enthusiastic, customer focused engineers to be part of our technical team based in Kuala Lumpur, Malaysia. This is a highly technical role that will require you to be proficient in different technologies as you will be exposed to the full IT landscape and not just a subset of the technology. You will be part of a mature 24/7 operation with deep technical skills in many different areas. As part of the team in KL, you will work closely with our colleagues in London in providing quality 24/7 support to our diverse range of clients.

Office hours: Shift work required to cover a 24/7 operation via 12-hour shift patterns on a rotational basis. This includes public holidays (Overtime provided). You will be required to work every alternate weekend on a 2-2-3 pattern. (Shift allowance provided)

Responsibilities

The role will involve supporting large enterprise customers by dealing with service tickets from a variety of sources at any time of the day. You will be in constant contact with our clients and the rest of the team across KL, Singapore, NZ, US and London. We have built a reputation in offering the highest levels of customer satisfaction so excellent communication and customer service skills are a must.

You will be exposed to all aspects of customer IT support and so you will be involved in Wintel, cloud, networking, end user support and security related tickets daily. We pride ourselves with being at the forefront of change and as such this will be a constantly changing environment.

Experience and skills

Must have

  • Working knowledge of Microsoft Windows Server operating systems
  • Deep technical knowledge and hands on experience in supporting Microsoft Desktop operating systems including Microsoft Office Suite remotely
  • Experience of working with Microsoft cloud services (Azure/O365) and infrastructure
  • Working knowledge of Active Directory, DHCP, DNS
  • Working knowledge of Enterprise AV Solutions
  • Strong analytical and problem-solving skills, and ability to work under pressure
  • Excellent customer-facing and interpersonal skills
  • Strong written and verbal communication skills
  • Fluent spoken English

Nice to have

  • Previous helpdesk experience would be desirable, ideally in an IT managed service environment
  • Any experience with RMM tools such as N-Central, Kaseya or LabTech
  • 3+ years’ hands on experience in a server admin role
  • Understanding of Networking fundamentals and experience around UTM devices, routers and switches
  • Hands on experience with Enterprise Backup Solutions
  • Experience in patch management
  • Security related experience
  • Experience with server hardware
  • Hands on experience with server virtualisation – Hyper V/VMware ideally in a clustered setup
  • A proactive, ‘can do’ attitude
  • Any Microsoft certifications (held or pending)

What we offer in return

  • Competitive salary plus performance related bonus
  • Hybrid working (mix of primarily working from home / Kuala Lumpur office)
  • Wide range of Company benefits
  • Day off on your birthday
  • Award winning technical team
  • Study leave for exams and incentive pay out for successful completion
  • Company funded exams and studying materials #J-18808-Ljbffr

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