Customer success specialist
1 month ago
Overview of CSS Role:• CSS represents the brand, the culture, and the values of the client• Your attitude and how you behave will determine how our client is perceived by its customers• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times• Customer concerns must be handled positively and professionally• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers Responsibilities and Accountabilities• Support customers to place online orders with the client.• Provide timely support to customers through available communication channels (inbound phone calls and email).• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.• Identify and escalate priority issues through appropriate channels as and when necessary.• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.• Maintains and improves quality of service by sharing suggestions and recommendations.• Keeps job knowledge and skills up to date by attending training and continuously learning.• Meets all key performance indicators set by the company and client.• Adheres to the policies and procedures set by the company and client.
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Customer Success Specialist
4 weeks ago
Petaling Jaya, Malaysia FastLane Group Full timeA cloud-based payroll and HR management system, compliant in multiple regions, is seeking a Customer Success Specialist for their team in Kuala Lumpur, Malaysia, with some remote work flexibility. The system helps businesses streamline processes, save time, and enhance efficiency, having assisted over 400 firms in digital transformation. - Full-time hybrid...
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Customer Success Specialist
4 weeks ago
Kelana Jaya, Malaysia MindPec Full time**About Us** We are one of the largest banking groups whose core businesses are retail banking, wholesale banking, Islamic banking, and life and general insurance. **Job Scope**: - Answer inbound calls in a timely and friendly manner - Reply to queries sent through bank’s Contact Us inquiry form - Reach out to customers for information/documents in...
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Customer Success Specialist
4 weeks ago
Petaling Jaya, Malaysia ManpowerGroup Full time**Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. - Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) **Minimum Skills Required**: - 6 months to 1 year of minimum experience in Customer Service in Banking Industry - Decision-making skills and analytical...
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Customer Success Specialist
4 weeks ago
Petaling Jaya, Malaysia IT Business Solutions Sdn Bhd Full timeFresh graduates are welcomed, Customer service experience is preferred English C1 preferred **Job Type**: Contract Contract length: 12 months Pay: RM2,800.00 - RM3,300.00 per month
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Technical Service Specialist
1 month ago
Petaling Jaya, Malaysia Abbott Laboratories Full timeMAIN PURPOSE OF ROLEPartnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution. Also, the cost of service management including spare part inventory management and resolution through...
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Product Specialist
4 weeks ago
Petaling Jaya, Malaysia FRONIX SDN BHD Full timeWe are seeking a dynamic and experienced Product Specialist to join our team in the information technology industry. The Product Specialist will play a crucial role in supporting our sales team by providing technical expertise and solutions to meet the needs of our clients. This position requires a deep understanding of IT infrastructure products such as...
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Partner Success Executive
4 weeks ago
Petaling Jaya, Malaysia BXC Travellers (M) Sdn Bhd Full time**Job Overview**:The Partner Success Executive at N3 is tasked with ensuring the success and satisfaction of our strategic in-journey partners such as Express Rail Link and Go Hub. This role focuses on managing operational relationships, streamlining collaboration, and enhancing service delivery and customer experiences. **Responsibilities and Duties**: -...
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Petaling Jaya, Malaysia Agensi Pekerjaan Career Horizons Full time**Company Overview** A well-established International Manufacturing Group that is a strong player in its industry and has presence globally. They are looking to bring on board an excellent Marketing Comms Specialist to support their team in PJ. - Manage the overall Marketing Comms function including: Brand management, External and selected internal...
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Client Success Representative Apac
4 weeks ago
Petaling Jaya, Malaysia INFUSEmedia Full time**OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....
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Customer Experience Specialist
4 weeks ago
Subang Jaya, Malaysia Language Talent Solutions Full timeWE ARE HIRING CUSTOMER EXPERIENCE SPECIALIST! Salary Range : RM 3,000 - RM 3,500 + RM 500 KPI Working Days : 5 Working Days Monday - Friday, 2 Days Off Working Hours : 8AM-5PM (24/7 Rotational Shift in the Future) Roles & Responsibilities: Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and...
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Product Specialist
4 weeks ago
Petaling Jaya, Malaysia Siemens Mobility Full time**Job ID**: - 377726**Company**: - Siemens Healthcare Sdn. Bhd.**Organization**: - Siemens Healthineers**Job Family**: - Sales**Experience Level**: - Experienced Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Office/Site only**Contract Type**: - PermanentDo you want to be part of our unique global team? We strive to be an...
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Product Specialist
4 weeks ago
Petaling Jaya, Malaysia Siemens Healthineers Full timeDo you want to be part of our unique global team? We strive to be an employer of choice for everyone who seeks to continuously learn, innovate, and pioneer breakthroughs in healthcare for EVERYONE & EVERYWHERE. This is our shared purpose, our reason for being. We are pioneers seeking new paths towards better care with our team of close to 66,000 employees...
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Contract Management Specialist
4 weeks ago
Petaling Jaya, Malaysia PERI Full timeContract Management Specialist (f/m/d) | Region APAC **Posting Date**:Feb 22, 2024 **Location**: Petaling Jaya, MY **Company**:PERI **Contract Management Specialist (f/m/d) | Region APAC** PERI APAC Services **What you'll do on a typical day**: - Support the subsidiaries of PERI in the Asia Pacific region (India, Philippines, Indonesia, Thailand,...
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Order Handling Specialist
4 weeks ago
Petaling Jaya, Malaysia ABB Full time**Order Handling Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
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Supervisor, Customer Development
4 weeks ago
Petaling Jaya, Malaysia Infoblox Full timeIt’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently...
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Customer Liaison Officer
4 weeks ago
Petaling Jaya, Malaysia Ultimate AC1 Sdn Bhd Full timeevelyn fertility & Women Specialist Clinic are a specialist fertility and women health clinic. We offer gynaecology and fertility treatment services. We are also specialised in gynaecology laparoscopic surgery.We managed prenancy in first trimester including screening for Down Syndrome etc. Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM...
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Logistics Specialist
4 days ago
Petaling Jaya, Malaysia JACOBS DOUWE EGBERTS Full timeLogistics Specialist (Supply Chain) - Supply Chain - Petaling Jaya - Full-time - Malaysia **About The Role**: The Logistics Specialist ensures control and execution of the local Warehouse and Distribution activities. The Logistics Specialist is responsible / accountable to: - Execution of effective local logistic services; - Identifying opportunities in...
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Technical Service Specialist
5 days ago
Subang Jaya, Selangor, Malaysia Abbott Laboratories Full timeMAIN PURPOSE OF ROLEPartnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution. Also, the cost of service management including spare part inventory management and resolution through...
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Mandarin Customer Service Specialist
4 weeks ago
Kelana Jaya, Malaysia GrowthFn Full timeAnswer inbound calls in a timely and friendly manner Reply to queries sent through bank’s Contact Us inquiry form Reach out to customers for information/documents in supporting Request for Information (“RFI”) from KYC, AML, risk and operations teams Perform call back with customers for transaction confirmations Respond to customers’ queries and...
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Cloud specialist
1 week ago
Petaling Jaya, Malaysia Vstecs Full timeCLOUD SPECIALIST Selangor - Kota Damansara, Petaling Jaya RESPONSIBILITY: Collaborate with architect and developers to design and build cloud service oriented solutions. Propose and design solutions based on cloud best practices and industry standards. Deliver technical details, diagrams, or other content to assist in creating quotes and proposals. Create...