Finance Operations Manager

1 month ago


Kuala Lumpur, Malaysia LTS Search Full time

Job Description:

• Develop and execute financial plans, forecasts, and budgets in alignment with company objectives. Analyze financial data and provide insights to support strategic decision-making.
• Prepare and present accurate and timely financial statements, reports, and analyses to management, stakeholders, and regulatory authorities. Ensure compliance with accounting standards and regulations.
• Lead and mentor finance team members, providing guidance, training, and support. Foster a collaborative and high-performance work environment.
• Participate in strategic planning processes and initiatives, providing financial expertise and insights to support long-term growth and sustainability.
• Monitor and analyze finance-related KPIs, particularly those pertaining to customer support operations.
• Oversee agent productivity by tracking the number of tickets received and resolved on a daily basis.
• Analyze chat duration to identify trends and areas for improvement in customer service efficiency.
• Collaborate with cross-functional teams to implement strategies for optimizing KPI performance.
• Ensure accuracy and integrity of financial data used for KPI calculations.
• Work closely with the finance team to verify figures and ensure alignment between KPIs and financial objectives.
• Communicate KPI performance and insights to relevant stakeholders.
• Lead and mentor a team of operations associates to drive continuous improvement in finance-related processes.

Requirements:

• Bachelor's degree in Finance, Accounting, Business Administration, or (ACCA/CPA)
• Strong working experience of working in FSSC 
• Experience in managing minimum 30-40 agents
• Proficiency in financial software and systems (e.g., ERP systems, Excel, financial modeling tools).
• Excellent analytical skills and attention to detail.



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