Specialist - IT Product Support

2 weeks ago

Kuala Lumpur, Malaysia MMC Corporate Full time

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Office in Q Sentral:

Specialist - IT Product Support

What can you expect?

  • Be a part of a global operation team
  • Elevate your IT processing knowledge
  • Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

  • Participate in regional projects
  • Career Development and Training Opportunities

We will count on you to:

  • Responds to incidents within SLA
  • communicates and follows up with colleagues on all incidents and requests.
  • Escalates incidents and questions to appropriate support groups.
  • Uses corporate incident management system to record and track
  • Provide technical applications support across a range of technologies including but not limited to Java, Kubernetes, Mongo DB
  • Take ownership of end user incidents providing effective communication and resolution

What you need to have:

  • Bachelor's degree or equivalent and 4+ years of experience in Application/Production Support and carrying out responsibilities related to essential qualifications
  • Working experience in any project/app on/or supported using any latest tech stack, such as React, Python, Angular, Java, Mongo DB), SQL Server, Oracle DB
  • troubleshooting experience in using tools such as Datadog, Splunk, Grafana, App Dynamics, Kibana etc.
  • Must have debugged large applications from full stack perspective
  • Database knowledge writing complex SQL queries in any RDBMS tool (Oracle or anything similar)
  • Expertise in supporting applications based on JSP and Servlet, Apache Struts framework, Java, Springboot, .NET, REST Apiâs, Angular
  • Experience supporting Containerized applications

What makes you stand out:

  • Strong interpersonal skills in order to work with Technical and Non-Technical personnel
  • Good communication and interpersonal skills
  • Demonstrate ability to be flexible with working hours, to react to situations within the App Support environment
  • Being team oriented

Marsh McLennan (NYSE: MMC) is the worldâs leading professional services firm in the areas of risk, strategy and people. The Companyâs more than 85,000 colleagues advise clients in over 130 countries.  With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter  develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer  delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person

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