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Payments Processing – Japanese Language Proficiency

1 month ago

Kuala Lumpur, Malaysia Cognizant Full time

Payments Processing – Japanese Language Proficiency

Work mode: Onsite, Menara Shell

Working hour: Normal working hour

Process Executive

Requirements:

  • 0 – 6 months working experience.
  • Good written communication skills and comprehension in English and Japanese language; non-native speaker (preferable to have JLPT N2 or N1).
  • Intermediate level knowledge on MS Office applications like Excel, Outlook, and Word.
  • Good on Numerical ability and Logical reasoning.
  • Degree or Diploma holder, coming from Finance background, knowledge of terms like accruals, payment cycles etc will be an advantage.
  • Maintaining timelines and accuracy in processing.
  • Attention to details and ability to meet deadlines.

Job Description

  • SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
  • Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability
  • Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan
  • Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction
  • Process Reengineering: Participate in the ideation process and produces the documentation

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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