MS Engineer(L1)(Japanese and English

2 months ago

Cyberjaya, Malaysia NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Your career here is about believing in yourself, and taking on great opportunities and new challenges.Itâs about growing your skills and expertise in your current role and preparing yourself for the future.  Thatâs why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) focuses on first line support for standard and low complexity incidents and service requests.

Radford reference:

"Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set."

What you'll be doing

  • Monitors client infrastructure and solutions
  • Identify problems and errors prior to or when they occur
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Fulfil approved requests following agreed procedures
  • Provide telephonic or chat support to clients when required
  • Execute approved maintenance activities including patching and configuration changes
  • Follow the required handover procedures for shift changes to ensure service continuity
  • Report and escalate incidents where necessary
  • Ensure the efficient and comprehensive resolutions of incidents and requests
  • Proactively identify opportunities for work optimization
  • Update existing knowledge articles or create new ones
  • Identify opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.

Academic Qualifications

  • Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience) OR
  • Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
  • Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must
  • For non-native (local / Japanese-speaking candidates): Japanese Language Proficiency Test (JLPT) minimum N2 level required
  • For Japanese native candidates: Daily Conversational to business English

Advantageous Certifications

  • MS-Office, MS-Outlook
  • MS-Active Directory
  • MS-Windows Server
  • MS-Azure
  • MS-Exchange Server

Skills Summary

Carrier Management, Collaboration Infrastructure, Collaboration Tools, IT Troubleshooting, Modalities, Network Protocols, Process Management, Routing Protocols, Ticketing Tool

What will make you a good fit for the role?

Remote Type


Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

  • Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

  • Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.

  • Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

  • Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

  • Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.

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