Regional Technical Support Engineer

1 month ago


Kuala Lumpur, Malaysia Randstad Malaysia Full time

about the job

role:

  • Perform a variety of complicated work related tasks
  • Perform technical training to MU Engineers
  • Capable of working with little supervision based upon training
  • In all aspect of the job, need to have a higher standard of conduct.

    technical:

    • Render Onsite and phone assistance to customers and fellow associates
    • Support Customer Engineer MU for technical service issues/problem onsite.
    • For Maintenance, troubleshooting , Installation, testing , commisioning, troubleshoting and repair
    • Prepare technical notes, preliminary and final root cause analysis report
    • Must have a one year technical experience in HVAC System.
    • Preferably have experience working in Data Center
    • Provide technical training to MU Customer Engineer and partner Service Engineer.
    • Implement Failed Changes Notice and Field Service Bulletin according to published guidelines.

      performance

      • Capable of making strong decisions, technical and commercial, under pressure.
      • Ability to communicate with all level witin organization.
      • Conduct themselves in a high degree of professionalism, and of service delivery.
      • Ability to handle stressful situations and provide calming effect to customer.
      • High level of diplomacy when interacting with internal and external customers.
      • Maintain productive utilization rate acoording to company guidelines
      • Complete all work in an efficient and timely manner.
      • Operate in safe manners in accordance of company guidelines.

        customer safistaction

        • Provide proper and adequate communication to internal and external customer.
        • Strive to provide all customers a "first time fix" for their equipment.
        • Attend customer meeting as required.requirements
          • Graduate of Bachelor Degree in Mechanical and HVAC
          • Qualification with 5 year HVAC/ Thermal Experience, preferrable with Chillers.
          • Proficient in MS Office, AutoCAD, MS Office.
          • Basic Knowledge in AutoCAD
          • Perfer candidates that are involved in Data Centre Projects

            skills

            no additional skills required

            qualifications

            no additional qualifications required

            education

            Associate Degree/Diploma



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