Regional Technical Support Engineer
1 month ago
about the job
role:
- Perform a variety of complicated work related tasks
- Perform technical training to MU Engineers
- Capable of working with little supervision based upon training
- In all aspect of the job, need to have a higher standard of conduct.
technical:
- Render Onsite and phone assistance to customers and fellow associates
- Support Customer Engineer MU for technical service issues/problem onsite.
- For Maintenance, troubleshooting , Installation, testing , commisioning, troubleshoting and repair
- Prepare technical notes, preliminary and final root cause analysis report
- Must have a one year technical experience in HVAC System.
- Preferably have experience working in Data Center
- Provide technical training to MU Customer Engineer and partner Service Engineer.
- Implement Failed Changes Notice and Field Service Bulletin according to published guidelines.
performance
- Capable of making strong decisions, technical and commercial, under pressure.
- Ability to communicate with all level witin organization.
- Conduct themselves in a high degree of professionalism, and of service delivery.
- Ability to handle stressful situations and provide calming effect to customer.
- High level of diplomacy when interacting with internal and external customers.
- Maintain productive utilization rate acoording to company guidelines
- Complete all work in an efficient and timely manner.
- Operate in safe manners in accordance of company guidelines.
customer safistaction
- Provide proper and adequate communication to internal and external customer.
- Strive to provide all customers a "first time fix" for their equipment.
- Attend customer meeting as required.requirements
- Graduate of Bachelor Degree in Mechanical and HVAC
- Qualification with 5 year HVAC/ Thermal Experience, preferrable with Chillers.
- Proficient in MS Office, AutoCAD, MS Office.
- Basic Knowledge in AutoCAD
- Perfer candidates that are involved in Data Centre Projects
skills
no additional skills required
qualifications
no additional qualifications required
education
Associate Degree/Diploma
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