Infrastructure analyst

1 month ago


Kuala Lumpur, Malaysia Marriott International, Inc. Full time

JOB SUMMARY Infrastructure Analyst will provide technical and functional support to CEC offices and Home agents and will be responsible for assisting operations leadership with technology planning and implementation, as well as performing installations, maintenance and repairs of all property-based computer systems, equipment, telephony, and peripheral devices. CORE WORK ACTIVITIES · Perform installations, maintenance and repairs of all property-based computer systems, equipment and peripheral devices · Primary hardware contact for technical processes and specific projects · PC support escalation from Tier 1 (Accenture) to Tier 2 resources (local i T, Corporate i T and Network Services) · Support basic telephony configuration and in-center maintenance · Support for Sales (in-center & Home Agent), Customer Care, Rewards and Customer Engagement Center support team desktop portfolios · Support Home Agent deployments · Track and inventory all hardware assets · Coordinate escalation issues across Tier 3 and Tier 4 Corporate IT resources to resolution · Coordinate with onsite Leadership on operational technology needs CANDIDATE PROFILE : Education and Experience · Technical specialization in PC support and understanding of network infrastructure · Extensive understanding of Windows desktop operating systems · Experience with emerging technology, such as cloud computing, desktop virtualization and unified communications · Experience in Microsoft Servers and VMware (Microsoft certifications preferred) · Experience using MS Office, Share Point and Teams · Fluent written and spoken English · Minimum 2 year working experience in similar role



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