Senior sales associate

1 month ago


Kuala Lumpur, Malaysia Hermès Full time

Major Responsibilities: Responsible for the daily store operations. Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image Calls on current and potential customers to establish and maintain client relationship Keep customers informed on new products or services, changes, etc. Identifies and handles client enquiries and concerns Executes sales plans and participates in marketing events and promotion programs Communicates feedback gathered through in-store activities to store management Provides guidance and training to junior sales associates or new comers. Assists in identifying and handling client enquiries, concerns and complains. Takes charge of selected VIP clients. Keeps records and reports on sales activities Other duties as assigned Requirements & Capabilities: At least 3 years of relevant experience in high-end fashion, luxury industry or in similar capacity Passion in retail industry with good selling skills Likes fashion and appreciates quality products Fluent in English. Additional languages spoken is a plus Must be a good team player, pleasant, service oriented with good communication skills Basic computer skills



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