It helpdesk administrator

Job Scope: Managing manage service client help desk tickets & prioritize according to SLA and severity. Recognize and escalate complex issues. Server setup and configuration - RAID, Windows Server OS, firmware upgrade.  Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware. Laptop/Desktop configuration – Domain Join, Outlook configuration, Software installs. Computer software and hardware troubleshooting. Diagnose and repair minor network and server issues. Employee onboarding (Account creation O365, in-house System, O365, AD, , etc.) Employee offboarding (account deactivation, data transfer, email access, equipment gathering). Reaching out to vendors for warranty claims. Onsite visit manage service client maintenance support weekly or as needed. Provide on-site support to handle various issues based on incoming customer incidents/requests. Documenting and analyzing technical issues and customer interactions     Required: 2-3 years of corporate IT Help Desk experience Experience providing hardware and software support primarily on Windows laptops/desktop Experience working with Windows 7/10, Windows servers 2008-2019 Experience working with MS Office suite including email clients (Outlook) Experience with ticketing systems and helpdesk processes