Sea Logistics ISC Operational Care Specialist
1 month ago
- To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives across ISC.
- Bachelor degree/ any relevant education
- Preferred at least 2 year experience in related field
- Able to converse fluently English
- Ability to establish priorities and accomplish multiple tasks with minimal supervision & computer skills
- Strong time management, analytical thinking, communication and coordination skill
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