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Content Editorial
4 months ago
Tasked with the care of a portfolio of partner accounts, you will be expected to:Administer all editorial tasks within the assigned scope of work efficientlyManage and submit cases within the SLAIdentify vendor’s need by understanding the requirements and ensure that IT is according to the content SOPEnsure that quality standards are maintained in creating and updating menuEnsure that target productivity and quality scores are metEnsure compliance with company policy and proceduresParticipate in daily team huddleProactively provide feedback and suggestions for the improvement of SOPAssist the RTA/TL in executing ad-hoc tasks as and when requiredAble to handle timelines and take ownership of tasks assigned
Central Operations was born in 2017 and is the backbone of operations for foodpanda in APAC. We have around 1800 employees internally and more than 4,000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to Join us. JOB TITLE: Executive, Content EditorialJOB LEVEL: S1LOCATION: SOUTHGATE COMMERCIAL CENTRE, KUALA LUMPUR, MALAYSIA ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.Well-versed in international cuisine, especially in the Asia Pacific region with sound knowledge of common food preparation and terminologiesGood oral and written communication skills in Chinese, Traditional ChineseApproachable personality with people handling skillsGood listening skillsFamiliar with Salesforce, Microsoft Office applications (Excel, Powerpoint), Google platformGood problem solving skills in handling complaints effectivelyMust be able to work on shifts, weekends, and public holidaysWillingness to take on additional responsibilities and ad hoc taskAble to handle timelines committed and take ownership of tasks assigned to youAbility to communicate effectively with senior management and other At Central Operations we “Work smarter together”, “Always add value” & “Look for trouble”, these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at foodpanda as we win through diversity by hiring the BEST talents from all walks of life.
Near LRT station (LRT Chan Sow Lin)FREE Shuttle Van service from LRT to office (morning and evening)Language allowanceLifestyle allowanceCorporate allowance (foodpanda account)Medical insurance benefitInsurance coverageDental & OpticalBirthday leaveMaternity leavePaternity leaveCompassionate leaveWork Anniversary leave
