Customer communication specialist

4 weeks ago


Malaysia Nezda Technologies Inc. Full time

Nezda is seeking for a talented individual to join our team as a Customer Communication Specialist who will play a vital role in ensuring that all customer interactions are handled professionally. Must be a NATIVE TAIWANESEResponsibilities: Ensure all communication is handled professionally and promptly but with a human touch across all channels Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand Meet targets and requirements set by the client and management Appropriate knowledge and information shared by the client and management team Take the extra mile to engage with consumers Skills: Advanced English level (B2) both written and spoken Excellent communication skills both written and spoken Contact center experience of at least 1 year Track record of achieving targets Problem-solving oriented Consumer-oriented mindset Great interpersonal skills Technology adept Familiarity with CRM systems Basic IT skills, including using multiple operating systems Research skills Detail-oriented Ability to work well in a team as well as on your own Salary: 5000 RM 7000 RM + 600 RM Housing allowance Job Category: CSRJob Type: Full Time Job Location: Penang Malaysia



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