Customer Correspondence Support
1 month ago
Develops customer-specific, value added services for existing and new large domestic and global customers in order to build customer awareness of the organization’s value proposition.
Job Accountabilities - Key Accountabilities
- Collaborates with teams across the organization and serves as an advocate for our customers’ service needs, coordinating with the appropriate business partner.
- Address service issues and questions including but not limited to, finance and billing, risk engineering, managed care, and claims.
- Communicate industry trends, risk insights and jurisdictional updates to customers and brokers, and overcome any servicing objections and obstacles.
- Research the services needs of prospective and current clients and build long- term relationships with our customers and brokers.
- Analyze key themes from a wide range of data sources in order to identify lessons learnt from change initiatives to improve the organization´s approach to change.
- Contribute to the development of processes and policies to improve the implementation of change projects across the organization, act as the subject matter expert in business change, provide technical guidance and recommendations in order to support the resolution of the most complex customer cases and develop precedents to improve customer service.
Job Qualifications
Required:
- A high school diploma or equivalent is required.
Preferred:
- Additional education or certification in customer service, communication, or a related field may be beneficial.
- Excellent written and verbal communication skills are essential.
- Ability to handle challenging customer interactions with professionalism.
- Strong attention to detail to ensure accuracy in written communication and correspondence.
You are the heart & soul of Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together
- Location(s): MY - Kuala Lumpur
- Schedule: Full Time
- Recruiter name: Eilma Fatehah Sabri
- Closing date:
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