Technical Service Representative

1 month ago

Nilai, Malaysia AkzoNobel Full time

We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

For more information please visit www.akzonobel.com.

© 2023 Akzo Nobel N.V. All rights reserved.

Job Description
  • Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location and within the training center.
  • Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers.
  • Performs technical scans and audits at designated customers.
  • Actively participates, together and as peer to allocated Sales Representative, in key phases of the sales process to prospects.
  • Proactively prevents and solves problems of a technical nature occurring at existing customers.
  • Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
  • Develop visiting plan and submit regular monthly reports to superior in order collect all technical issues/concerns at customer sites and create preventive action.
  • Synchronizes own activities with all departments using CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits, products, equipment etc.)
  • Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.
Job Requirements
  • Bachelor’s in chemistry, Applied Chemistry, Chemical Engineering is preferred.
  • A minimum 5-year experiences in metal packaging industry FCG/B&B is preferred or related packaging industry.
  • Able to deal with Non-Halal related products either direct or in-direct.
  • Good problem solving and analytical skills and self-discipline.  
  • Have own driving license and able to travel within MY
  • Positive Attitude and service mind

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 37328 

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