Customer service officer

3 weeks ago

na, Malaysia Innoquest Pathology Full time

Responsibilities: Attend to customer phone enquiries and complaints, provide appropriate solutions and alternatives; follow up to ensure resolution. Direct customer inquiries to the appropriate PIC within the organisation and follow up to ensure resolution. Maintain a positive, empathetic, and professional attitude to ensure customer satisfaction. Keep records of customer interactions, transactions, comments, and complaints. Requirements: Minimum diploma in any Science subjects. Opportunity to be transferred to a role in our core lab at a later stage if you are a graduate in Medical Lab related fields. No experience is required, and any prior experience in a similar role is a plus. Strong verbal communication skills in English and Malay. Customer orientation and ability to adapt/respond professionally to different types of characters. Basic computer skills, including proficiency in Microsoft Office. Able to work from office (PJ) on a shift basis (monthly roster).#J-18808-Ljbffr

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