Guest Service Agent
2 weeks ago
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
RequirementsWhat are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Source: Hospitality Online
-
Guest Service Agent
6 days ago
Puchong, Malaysia Hilton Garden Inn Puchong Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
-
Guest Service Agent
2 weeks ago
Puchong New Village, Malaysia Hilton Garden Inn Puchong Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...
-
Guest Services Agent
4 weeks ago
Puchong, Malaysia Marriott International, Inc Full time**Job Number** 24068017 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Puchong, 1201 Tower 3, Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...
-
Guest Services Associate I
7 days ago
Puchong, Malaysia Marriott International, Inc Full time**채용 번호** 23223300 **작업 카테고리** Rooms & Guest Services Operations **위치** Four Points by Sheraton Puchong, 1201 Tower 3 Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia 지도에서 보기 **스케줄** Full-Time **원격 위치입니까?** N **근무지 변경?** N **직책 유형** Non-Management - 메리어트는...
-
Guest Services Associate I
4 weeks ago
Puchong, Malaysia Marriott International, Inc Full time**رقم الوظيفة** 24069285 **التصنيفات** Rooms & Guest Services Operations **الموقع** Four Points by Sheraton Puchong, 1201 Tower 3, Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية...
-
Guest Services Associate I
4 weeks ago
Puchong, Malaysia Marriott International, Inc Full time**Número de Empleo** 24069285 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Four Points by Sheraton Puchong, 1201 Tower 3, Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES...
-
Guest Experience Expert
4 weeks ago
Puchong, Malaysia Marriott International, Inc Full time**หมายเลขงาน** 24068017 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Four Points by Sheraton Puchong, 1201 Tower 3, Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia ดูบนแผนที่ **ตารางการทำงาน**...
-
Freight Forwarding Customer Service Executive
1 month ago
Puchong, Malaysia Worldgate Express Services Sdn Bhd Full timeInternal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements. - Communicate and build good rapport and relationship with customers, agents, airlines and co-loaders. - Organize workflow to meet the time frame requirement of...
-
Cafe Crew
6 days ago
Puchong, Malaysia Souffle Dessert Cafe Full time**Cafe Crew (Part Time/Full Time)** **Responsibilities**: - Team player, able to work effectively and communicate with the team. Welcoming customer in a courteous and prompt manner and leading them to a prepared table in accordance with our seating procedures. Provide full assistance to customers concerning general queries as required. Answer phone...
-
Cafe Crew
2 days ago
Puchong, Malaysia Souffle Dessert Cafe Full time**Cafe Crew (Part Time/Full Time)** **Responsibilities**: - Team player, able to work effectively and communicate with the team. Welcoming customer in a courteous and prompt manner and leading them to a prepared table in accordance with our seating procedures. Provide full assistance to customers concerning general queries as required. Answer phone...
-
Duty Manager
2 weeks ago
Puchong, Malaysia Hilton Garden Inn Puchong Full timeDescriptionA Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.What will I be doing?As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are...
-
F&b Attendant
1 month ago
Puchong, Malaysia Hilton Garden Inn Puchong Full timeProviding and serving guests in a courteous and prompt manner to ensure great guest satisfaction performs food and beverage service and set-up according to established standard, coordinates and executes daily work assignments as assigned by Managers / Supervisor. Ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to...
-
Duty Manager
1 month ago
Puchong, Malaysia Hilton Garden Inn Puchong Full timeAs a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Occupy the hotel lobby...
-
Rooms Controller
4 weeks ago
Puchong, Malaysia Marriott International, Inc Full time**Job Number** 23128571 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Puchong, 1201 Tower 3 Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest request and...
-
Assistant Bar Manager
7 days ago
Puchong, Malaysia Marriott International, Inc Full time**Job Number** 23217346 **Job Category** Food and Beverage & Culinary **Location** Four Points by Sheraton Puchong, 1201 Tower 3 Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that...
-
Receiving Assistant
4 weeks ago
Puchong, Malaysia Marriott International, Inc Full time**Job Number** 24014568 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Four Points by Sheraton Puchong, 1201 Tower 3 Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Receive, unload, and...
-
Technician
6 days ago
Puchong, Malaysia Marriott International, Inc Full time**Job Number** 23154858 **Job Category** Engineering & Facilities **Location** Four Points by Sheraton Puchong, 1201 Tower 3 Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond and attend to guest repair requests. Communicate with...
-
Income Auditor
4 weeks ago
Puchong, Malaysia Marriott International, Inc Full time**Job Number** 24029694 **Job Category** Finance & Accounting **Location** Four Points by Sheraton Puchong, 1201 Tower 3 Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and documents for accuracy....
-
Maintenance Supervisor
1 month ago
Puchong, Malaysia Marriott International, Inc Full time**Job Number** 24028858 **Job Category** Engineering & Facilities **Location** Four Points by Sheraton Puchong, 1201 Tower 3 Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Install, maintain, perform preventative...
-
Maintenance Supervisor
6 days ago
Puchong, Malaysia Marriott International, Inc Full time**Job Number** 23154854 **Job Category** Engineering & Facilities **Location** Four Points by Sheraton Puchong, 1201 Tower 3 Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Install, maintain, perform preventative maintenance on, and...