IT Lead

JOB SUMMARY

As IT Lead you will manage one or more Information Systems or Services for single or multiple locations. Responsible for delivery of services through effective resource management and managing communication between impacted parties. Will have ownership for the delivery of services according to the defined standards to support complex business operations by demonstrating effective leadership for those involved in the development, design, optimization and delivery of information service solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• To drive the provision of a high-quality Information Technology services.
• Accountability for the provided services, participate in establishment of standards and methodologies and ensure those are followed.
• Collaborate with internal Information Technology teams to effectively deliver services to end users.
• Drive metrics management and performance of activities with a focus on a data driven continuous improvement approach.
• Participate in the exchange of ideas and information across the global Information Technology organization to help drive standardization and sharing of best practice initiatives.
• Broad understanding of business/operations requirements to create suitable Information Technology solutions.
• Ensure given priorities and deadlines are kept (demand management).
• Be able to handle conflicting priorities with the available internal and external resources.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the application development function.
• Provide resources for project activities to support successful project execution.
• Coordination of work schedules, priorities, and performance management of Information Technology personnel.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
• Ability to work effectively under pressure with constantly changing priorities and deadlines.
• Understand and embrace the global Information Technology strategic direction.
• Adhere to all safety and health rules and regulations associated with this position and as directed by superior.
• Enforce and follow all procedures and policies within Information Technology and the company.
• Participate in internal audit programs and drive non-conformance issues to conclusion.
• Project Management as required.
• May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS/KNOWLEDGE REQUIREMENTS

• Bachelor’s degree (i.e. Information Technologies, Computer Networks or Systems Engineering) strongly preferred 5+ years of experience. 1+ years of experience as a LEAD or any supervisory experience preferred
• Demonstrated leadership and resource management experience
• Experience of working with Information Technology Infrastructure Library (ITIL) processes
• Interpersonal skills in working with the customer, management, and technical teams
• Excellent written and verbal communication skills
• Effective presentation skills
• Strong attention to detail
• Experience of delivering development services preferably in a Manufacturing environment
• Advanced level English skills