Process Executive
2 weeks ago
Job Title: Process Executive (Content Reviewer) – Thai Language
Job Location: KL, Malaysia
Relevant Experience: 0 – 2 Years
Core Competencies:
- Excellent written, reading & spoken communications skills in English & Thai and understanding of local culture
- Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines
- Possess the ability to work in a team environment as well as independently
- Sense of ownership and pride in your performance and its impact on the team.
- Experience in data analysis and reports (not mandatory)
- Have an extensive exposure to customer service (not mandatory)
- Set a healthy environment in the team and positive mind frame in the individual
- Ability to work in a fast-paced, constantly evolving environment
- Proven track record of exceptional performance and high productivity
- Quick learning and understanding of complex processes
Other Requirements:
- Candidate should be comfortable to work in normal working hours and work overtime
- Ability to work with a high degree of accuracy (great attention to detail / content review)
- Ability to work in a fast-paced environment with minimal supervision
- Customer service orientation and ability to work in a team
- Strong keyboard and analytical skills
- Ability to perform in adverse situations
Roles & Responsibilities:
- Listing Review (Verify and review information as per policy and guidelines)
- Analyze the data, reviews, moderated and fixes relevant data, Resolves user reports and queries
- Basic Listing Review
- Listing verification. Identify spam trends and escalate to relevant teams
- Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
- Gather information via outbound calls to businesses
- Work collaboratively with the Team Leads
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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