Hotel Receptionist

Found in: beBee S MY - 2 weeks ago

Jalan Inderaputra Johor Bahru Johor Malaysia Hirehub Management Sdn Bhd Full time

Greet guests warmly and assist them with check-in and check-out procedures.Handle guest inquiries and provide information about hotel facilities, services, and local attractions.Process reservations, cancellations, and modifications accurately and efficiently.Ensure the front desk area is clean, organized, and presentable at all times.Manage guest accounts and process payments in accordance with hotel procedures.Respond to guest complaints and concerns promptly and professionally, escalating issues as needed.Maintain knowledge of hotel policies, procedures, and emergency protocols.Collaborate with other hotel departments to ensure seamless guest experiences.Assist with administrative tasks such as answering phones, handling mail, and maintaining records.Uphold high standards of customer service and hospitality at all times.

Have a minimum of two (2) years of experience working as a hotel receptionist.Fluent in English, both spoken and written.Minimum SPM qualification or equivalent.Basic computer knowledge.Excellent communication and interpersonal skills.Strong attention to detail and problem-solving abilities.Positive attitude and a willingness to learn and adapt.

EPFSOSCOBonusAllowance ProvidedTraining Provided

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