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AMS Senior Analyst

4 months ago

Penang, Malaysia Deloitte SEA Full time
What impact will you make?

 

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and society. Whatever your aspirations, Deloitte offers you unrivalled opportunities to realise your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

 

 

Work you will do

 

The Kuala Lumpur Delivery Center (KL DC) team provides Application Managed Service (AMS) or Operate services to our Clients in the SEA region for the various ERP applications. We partner with our Clients to ensure business continuity and perform value added task by delivering continuous improvements within the internal IT process and procedures and also the business processes defined in the application. The support that the AMS team renders enables our Client to focus more on their strategic work whilst we focus on maintaining the business satisfaction for the implemented application.

 

The Kuala Lumpur Delivery Center (KL DC) team works hand in hand with our Consulting team to provide end to end services to our Clients from Advisory, Implement to Operate. We are key in ensuring that there is seamless transition from the project implementation team or the Client’s incumbent AMS service provider.

 

Our team consist of various diverse sub-teams at various locations (Kuala Lumpur, Penang, Bangkok, Manila, Jakarta, Ho Chi Minh City, Singapore) supporting the different ERP applications. As a team member, you will embrace the benefits of a diverse workforce which can truly be an enriching experience.  Here in Deloitte we encourage networking and collaboration.

 

As a Consultant in this engaging & growing team, you will have the opportunity to tap into state of the art technologies such as, Cloud Apps – within SAP & Oracle, Automation/RPA/ Salesforce and Business Transformation.  

 

You will learn to deliver operate services which includes troubleshooting and understanding of the request/problem raised, solving day to day production issues (bug fixes) within the agreed Service Level Agreements, identifying potential areas of improvement and delivering the improvements, supporting the team in trending analysis and other internal initiatives to develop the required functional, technical and soft skills.

 

Key responsibilities include:

  • Perform SAP Basis administration tasks such as system installation, configuration, maintenance, backup, restore, refresh, transport management, user administration, authorization, and security.
  • Monitor and optimize the performance, availability, and reliability of SAP systems, including database, application server, and network components.
  • Troubleshoot and resolve technical issues and incidents related to SAP systems, including root cause analysis, problem resolution, and documentation.
  • Apply patches, upgrades, and enhancements to SAP systems as per the project and maintenance requirements.
  • Ensure compliance with SAP best practices, standards, and guidelines for SAP Basis administration.
  • Provide technical support and guidance to other IT teams, business users, and external vendors on SAP related matters.

Enough about us, let's talk about you

If you are someone whom matches the following requirements, send us your resume and join us at Deloitte Consulting – creating an impact in whatever we deliver

  • Bachelor’s degree in computer science, Information Technology, or related field.
  • 5 years of experience in SAP Basis administration, including S4 HANA, CPI, GTS, PI/PO, and Solution Manager.
  • Strong knowledge and experience in SAP S4 HANA migration and implementation projects, including system sizing, installation, conversion, testing, and go-live.
  • Strong knowledge and experience in SAP Basis administration tasks, such as system installation, configuration, maintenance, backup, restore, refresh, transport management, user administration, authorization, and security.
  • Strong knowledge and experience in SAP performance tuning and optimization, including database, application server, and network components.
  • Strong knowledge and experience in SAP troubleshooting and problem resolution, including root cause analysis, problem resolution, and documentation.
  • Strong knowledge and experience in SAP patching, upgrading, and enhancement processes.
  • Strong knowledge and experience in SAP best practices, standards, and guidelines for SAP Basis administration.
  • Good communication, interpersonal, and teamwork skills.
  • Good analytical, problem-solving, and decision-making skills.
  • Ability to work independently and under pressure.
  • Ability to learn new technologies and skills quickly.
  • Certification in SAP Basis or S4 HANA is a plus.
  • Curious, creative, pro-active and always seeking out new challenges.
  • Willing to explore and expand knowledge on an on-going basis
  • Willing to work based on Client’s business work days and office hours.
  • Willing to work on shift and/or on-call basis
  • Ability to travel if required, i.e. to be placed at Client’s site for the project.

 

Next Steps

So what are you waiting for? Join the winning team now

 

Due to volume of applications, we regret only shortlisted candidates will be notified.