Product Support Engineer Ipoh, Perak, Malaysia | Full Time
4 weeks ago
We are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology. In concert with Pre-Sales, Customer Success, and Product Teams, Product Support Engineers play a critical role in making customers successful. Valorx Product Support Engineers act as customer trusted advisors throughout their journey with Valorx.
Join the fast-growing team at Valorx Your work will have a substantial impact on the success of our customers and our company. And you will love doing it with us along the way.
- Be a subject matter expert on Valorx's Fusion Platform and evangelize Valorx value and features to potential and existing customers.
- Support customers on their technical queries.
- Monitor and escalate in case of software issues. Have an eye for detail and escalate exceptions promptly. You should be able to communicate issues/feature requests with the required information.
- Have good documentation skills and contribute to the maintenance of SOPs.
- Work independently, prioritize & schedule work assignments based on deadlines.
- Relevant professional experience. 3+ years of relevant Technical Support experience required.
- Deep expertise of Salesforce architecture, best practices, and CRM business concepts.
- Work experience with any Salesforce Cloud or Salesforce Admin knowledge will be advantageous.
- Must have experience dealing with customers via the chat box.
- Deep knowledge of declarative approaches to Salesforce customization methodologies including custom objects, relationships, formulas, validation rules, and process automation.
- Excellent communication skills. You can articulate complicated concepts to non-technical people while maintaining the ability to speak credibly to highly technical people.
- Good knowledge of SQL Syntax and database concepts.
- Understanding and experience of using REST APIs and debugging requests and responses using Postman and Browser Developer tools.
- Comfortable with working in US time zones.
- Fast learner. You have a proven capacity to absorb new concepts and quick technologies.
- Thrive under pressure. You perform well under uncertainty, high pressure, and high impact conditions.
- Competitive salary and benefits package
- Opportunities for professional development and career growth
- Flexible work arrangements
- Generous paid time off policy
- Vibrant company culture with fun team events
-
Malaysia Valorx, Inc Full timeWe are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology. In concert with Pre-Sales, Customer Success, and Product Teams, Product Support Engineers play a critical role in making customers successful. Valorx Product Support Engineers act as customer trusted advisors throughout their journey...
-
Product Support Engineer Ipoh, Perak, Malaysia
2 months ago
Malaysia Valorx, Inc Full timeWe are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology. In concert with Pre-Sales, Customer Success, and Product Teams, Product Support Engineers play a critical role in making customers successful. Valorx Product Support Engineers act as customer trusted advisors throughout their journey...
-
Product Support Engineer Ipoh, Perak, Malaysia
4 weeks ago
Malaysia Valorx, Inc Full timeWe are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology. In concert with Pre-Sales, Customer Success, and Product Teams, Product Support Engineers play a critical role in making customers successful. Valorx Product Support Engineers act as customer trusted advisors throughout their journey...
-
Technical Support Engineer
1 month ago
Malaysia AG Staffing Malaysia Full timeTechnical Support Engineer (Electrical Engineering, MNC) - PJ, LRT RM 3,000 - RM 4,000 a month - Permanent, Full-time Job details Here's how the job details align with yourprofile . Pay RM 3,000 - RM 4,000 a month Job type Permanent Full-time Location Petaling Jaya Full job description Responsibilities: To coordinate, plan and monitor the...
-
Technical Support Engineer
2 weeks ago
Malaysia AG Staffing Malaysia Full timeTechnical Support Engineer (Electrical Engineering, MNC) - PJ, LRT RM 3,000 - RM 4,000 a month - Permanent, Full-time Job details Here's how the job details align with yourprofile . Pay RM 3,000 - RM 4,000 a month Job type Permanent Full-time Location Petaling Jaya Full job description Responsibilities: To coordinate, plan and monitor the...
-
Technical Support Engineer
4 weeks ago
Malaysia AG Staffing Malaysia Full timeTechnical Support Engineer (Electrical Engineering, MNC) - PJ, LRT RM 3,000 - RM 4,000 a month - Permanent, Full-time Job details Here's how the job details align with yourprofile . Pay RM 3,000 - RM 4,000 a month Job type Permanent Full-time Location Petaling Jaya Full job description Responsibilities: To coordinate, plan and monitor the...
-
Product Engineer
2 months ago
Malaysia Timesconsult Full timeProduct Engineer (Electronic/PCBA) Agensi Pekerjaan Times Management Consultancy Sdn Bhd Johor Bahru, Johor, Malaysia MYR MYR 3800 Full Time 5 months ago WHAT YOU'LL BE DOING Lead new project startup execution Lead engineering change implementation Lead new manufacturing process/material study and DOE such as procedures, control plans, specifications...
-
Product Engineer
4 weeks ago
Malaysia Timesconsult Full timeProduct Engineer (Electronic/PCBA) Agensi Pekerjaan Times Management Consultancy Sdn Bhd Johor Bahru, Johor, Malaysia MYR MYR 3800 Full Time 5 months ago WHAT YOU'LL BE DOING Lead new project startup execution Lead engineering change implementation Lead new manufacturing process/material study and DOE such as procedures, control plans, specifications...
-
Product Engineer
4 weeks ago
Malaysia Hewlett Packard Enterprise Full timetime type Full time posted on Posted 2 Days Ago job requisition id 3133180 Description - As a Product Engineer - Manufacturing in Penang, Malaysia you will: Provide resolution and implement engineering solution to product/manufacturing issue. Engage R&D and Product Development to enable New Product Introductions and Extensions Identify the risks early...
-
Product Engineer
1 month ago
Malaysia Hewlett Packard Enterprise Full timetime type Full time posted on Posted 2 Days Ago job requisition id 3133180 Description - As a Product Engineer - Manufacturing in Penang, Malaysia you will: Provide resolution and implement engineering solution to product/manufacturing issue. Engage R&D and Product Development to enable New Product Introductions and Extensions Identify the risks early...
-
Product Engineer
1 month ago
Malaysia Hewlett Packard Enterprise Full timetime type Full time posted on Posted 2 Days Ago job requisition id Description - As a Product Engineer - Manufacturing in Penang, Malaysia you will: Provide resolution and implement engineering solution to product/manufacturing issue. Engage R&D and Product Development to enable New Product Introductions and Extensions Identify the risks early in the...
-
Product Engineer
2 weeks ago
Malaysia Hewlett Packard Enterprise Full timetime type Full time posted on Posted 2 Days Ago job requisition id Description - As a Product Engineer - Manufacturing in Penang, Malaysia you will: Provide resolution and implement engineering solution to product/manufacturing issue. Engage R&D and Product Development to enable New Product Introductions and Extensions Identify the risks early in the...
-
Product Engineer
4 weeks ago
Malaysia Hewlett Packard Enterprise Full timetime type Full time posted on Posted 2 Days Ago job requisition id Description - As a Product Engineer - Manufacturing in Penang, Malaysia you will: Provide resolution and implement engineering solution to product/manufacturing issue. Engage R&D and Product Development to enable New Product Introductions and Extensions Identify the risks early in the...
-
Technical Support Engineer
4 weeks ago
Malaysia AG Staffing Malaysia Full timeTechnical Support Engineer (Electrical Engineering, MNC) - PJ, LRT RM 3,000 - RM 4,000 a month - Permanent, Full-time Job details Here’s how the job details align with yourprofile . Pay RM 3,000 - RM 4,000 a month Job type Permanent Full-time Location Petaling Jaya Full job description Responsibilities: To coordinate, plan and monitor the...
-
Field Biologist
3 weeks ago
Malaysia Rentokil Full timeWe are looking for a motivated, dynamic **Field Biologist (FB) **to join our team. Your responsibilities will be to continuously monitor and ensure service compliance whilst also using your Biology / Entomology knowledge and outgoing personality to perform on-site inspection at customers’ premise. To help to achieve this, we will provide you with a...
-
Product Engineer
4 weeks ago
Malaysia Timesconsult Full timeProduct Engineer (Electronic/PCBA) Agensi Pekerjaan Times Management Consultancy Sdn Bhd Johor Bahru, Johor, Malaysia MYR 2800 - MYR 3800 Full Time 5 months ago WHAT YOU'LL BE DOING Lead new project startup execution Lead engineering change implementation Lead new manufacturing process/material study and DOE such as procedures, control plans,...
-
Head of Engineering, Senai Malaysia
2 months ago
Malaysia Searchlab International Full timeHead of Engineering, Senai Malaysia (EMS Industry) Our Client is a leader in Electronics Manufacturing Services Industry JOB Summary Responsible for the Engineering and Technical Support functions in support of TCS (Total Customer Satisfaction) management for both the Test and Manufacturing Process section. Provide Technical support for customer's product...
-
Head of Engineering, Senai Malaysia
4 weeks ago
Malaysia Searchlab International Full timeHead of Engineering, Senai Malaysia (EMS Industry) Our Client is a leader in Electronics Manufacturing Services Industry JOB Summary Responsible for the Engineering and Technical Support functions in support of TCS (Total Customer Satisfaction) management for both the Test and Manufacturing Process section. Provide Technical support for customer's product...
-
Product Engineer
4 weeks ago
Malaysia eps Full timeProduct Engineer Posting Date: 06 Mar 2024 | Close Date: 04 Jun 2024 Client Background: MNC Company Industry: Manufacturing Location: Bayan Lepas, Penang Headcount: 1 Position Title: Product Engineer Tenure: Permanent Remuneration: RM5K-RM8K PRINCIPLE DUTIES AND RESPONSIBILITIES: Actively involves product transfer of new models from R&D to...
-
Product Engineer
1 month ago
Malaysia eps Full timeProduct Engineer Posting Date: 06 Mar 2024 | Close Date: 04 Jun 2024 Client Background: MNC Company Industry: Manufacturing Location: Bayan Lepas, Penang Headcount: 1 Position Title: Product Engineer Tenure: Permanent Remuneration: RM5K-RM8K PRINCIPLE DUTIES AND RESPONSIBILITIES: Actively involves product transfer of new models from R&D to...
