Mobile Core Support Engineer
Found in: beBee S MY - 2 weeks ago
Blue Wireless is the first global service provider of wireless network solutions. We are laser-focused on delivering LTE/5G solutions that help our customers succeed in a wireless world.
With over 300 customers in 80+ countries and thanks to the flexibility and reliability of LTE/5G, we thrive where traditional networks struggle: branch and remote locations, retail sites, IoT, and maritime connectivity. But technology is only one part of our success story – our "secret sauce" is our people: our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.
Mobile Core Support EngineerWe are looking for an exceptionally talented Mobile Core Support Engineer to join the skilled Technical Support team.
The successful candidate will strive for customer service excellence during hands on support working with customers and partners. The goals are to achieve resolution to incidents and problems within the private infrastructure and connectivity to SLAs, and to be part of a team continually improving the service offered.
The candidate will possess a broad technical knowledge of Mobile Data, Mobile Roaming, APN Configuration, IP Networking. Candidate should be experienced in providing excellent customer service and problem escalation/resolution.
What's on your plate?- Provide support to end customers, dealers and distributors. Provide troubleshooting and technical support via phone, and email.
- Support new customers on-boarding to the network
- Liaise with Network and Mobile Core teams to identify root cause of problems and issues.
- Liaise with SIM Providers to identify root cause of problems and issues.
- Liaise with Device Module Providers to identify root cause of problems and issues.
- Liaise with Mobile Network Operators to identify root cause of problems and issues.
- Liaise with transmission providers to identify root cause of problems and issues
If you -
- know Mobile Data Protocols, GTPV1, V2, Diameter, SIGTRAN, (worked with a mobile operator/vendor – Ericsson/Huawei/Nokia)
- have a strong understanding of Ethernet, TCP/IP routing, Mobile Data Communications and Radius.
- have a strong technical and analytical skills.
- have a solid experience in problem analysis and resolution of problems.
- have the ability to handle clients professionally during all interfaces.
- are an innovative thinker who is positive, proactive, and readily embraces change.
- can excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
- have proven ability to function in a self-directed environment.
- can do sales support to help resellers and end users select, optimal installation configurations in a complex network environment.
- have a strong written and verbal communication skills including English, other languages an advantage
- are hands on with mobile core devices (not just coordinating nor responding on the tickets)
- have experience of Mobile Data CSD, GPRS, 3G, 4G, 5G
- have experience working with Device Modules. (IOT side)
- 3-6 years of accumulated knowledge of Networking experience in a technical support/help desk environment / equivalent industry experience.
... we'd love to hear from you.
Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us Apply for this jobYour cv*
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