Global Field Business Support Specialist

Found in: beBee S MY - 4 weeks ago

KualaLumpur, Malaysia SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

PURPOSE AND OBJECTIVES
With an aim toward action and pragmatic execution, the Customer Success COO Group delivers exceptional experiences, simple processes, and impactful customer interactions. The organization has holistic responsibility for ensuring efficient day-to-day operations of the Customer Success business, operationalizing and accelerating the True North strategy via the One Customer Success Operating Model and developing disruptive motions, channels, and commercial models to innovate for the future. The team prides itself not only on what is delivered, but on the delivery itself, exemplifying the qualities of Trust, Authenticity, Inclusivity, Integrity, and Courage in every interaction.
 

EXPECTATIONS AND TASKS
In your role as a Global Field Business Support Specialist, you will be responsible for the execution of the end-to-end deal operational process for specific deal motions. This is a central team acting as a deal support center for SAP Account Executives in the region. The Field Business Support Team assist, and process deals within the SAP CRM/Harmony system. Supported by your team members, you will guide deals through the quote-to-booking process. The team is expected to contribute to revenue growth and profitability by processing sales opportunities for both existing and net new customers, and achieve order targets.

 

RESPONSIBILITIES 

  • Responsible for execution of the end-to-end deal operational process / quote-to-cash process for SAP select deal motions based on complexity and thresholds including RISE
  • Process customer requests for selling deals and completing the required inputs (Harmony/CRM Opportunities, Quotations, Order Forms)
  • Partner with Industry AEs primarily in Japan, Premium Suppliers, Cloud Architects (CAA’s), Commercial Finance, Legal/Contracting, Centralized Deal Support (CDS) & Order-to-Invoice (O2I) Teams to support the sales process to facilitate deal closure
  • Comply with operational procedures e.g., for sales, delivery, financial and legal requirements. Archiving and maintaining all files and records
  • Provide active quarter-end and year-end close deal support to the sales community to ensure timely and accurate completion of work deliverables in a dynamically driven environment
  • Legal Contract Validation: Closely cross-collaborate with the Industry AEs, Pricing and Revenue Recognition teams in the local market units during the contract drafting and negotiation process. Verify customer, user and pricing information provided by Account Executives and Pricing teams, work with Finance, Revenue Recognition teams to prevent revenue deferrals and ensure final business and contract terms

 

REQUIREMENTS

  • Proficient in written and spoken Japanese (JLPT N1/N2) is a must
  • Proficient in written and spoken English
  • Bachelor’s degree 
  • 3-5 years of experience working in a Sales Operations or Deal Support capacity
  • Experience with sales and deal processes involving RISE, Private Cloud and other complex Cloud deal motions (preferred)
  • A strong background in sales, quote-to-cash process & deal execution
  • Experience in a fast-paced environment, ability to multitask, prioritize and problem solve
  • Extremely detailed-oriented, organized, and great communication skills (both oral and written) 
  • Working experience within a shared service center environment (preferred)
  • Experience with Smartsheet, advanced MS Office skills (Excel, Word, PowerPoint, and Outlook), DocuSign, CPQ/CRM tool and experience with SAP systems is a plus
  • Flexibility to work virtually or in local office (as needed and available)
  • Flexibility to work varied business hours to ensure full Field Business Support coverage, especially at quarter and year-end

 

 

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 389099  | Work Area: Sales Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

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