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Cabin Manager
1 month ago
Malaysia
belmond
Full time
Description
As a Cabin Manager at Eastern & Oriental Express, A Belmond Train you are part of a team that brings impeccable cabin room care to life through preparation and guest satisfaction. In this role, you will prepare guest cabin rooms with meticulous detail, to ensure a luxurious and welcoming guest experience, while also looking after the room for the rest of the guests’ duration with us. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. Primary Responsibilities Include- Oversee and manage the Cabin service for our guests. Making sure that all services are delivered timeously, in accordance with our standards and meets the expectations of our guests.
- Ensuring the Cabin stewards receive all the necessary documentation, information and materials to perform their duties efficiently and effectively.
- Supervise loading and unloading of luggage.
- Ensure guests are given the right cabin before departure with adequate amenities.
- Maintain the appearance of the assigned Housekeeping areas, including cabins and public areas with a high standard of hygiene and cleanliness.
- Ensure that cabins are serviced as per LQA standard.
- Ensure the highest level of passengers services, including organizing and supervising embarkations, disembarkations, breakfast and afternoon tea services, turndown and cabin servicing, as well as personalized butler services and pre/post-departure arrangements
- Supervise train movements over the Railways, in order to ensure timely arrivals and departures at stations and the best travel experience for passengers on-board
- 3 – 5 years relevant experience within a similar role.
- Proven leadership ability and experience in handling and coordinating different teams.
- Previous experience in a similar role – advantageous.
- Experience within the luxury hospitality industry – advantageous.
- Relevant management or field/industry related diploma or degree.
- Experience in managing a team.
- Hospitality experience advantageous, preferably in a luxury environment.
- Demonstrated ability to be innovative and creative
- Competitive salaries and insurance plans.
- Complimentary and preferred rate experiences at our iconic destinations.
- Wellness programs
- Meals and uniforms are provided.
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