Account Manager

The Purpose of Your Role

The Account Manager is responsible for delivery of the client revenue growth targets, client servicing and project delivery. The account manager is the face of Hello Health Group towards its allocated clients within its market and will actively nurture a high level of engagement with key clients and business partners to maximize the commercial potential available. You are persuasive and have strong business acumen, adept at negotiating sound business deals as well as demonstrating excellent communication, leadership and problem-solving skills. This role requires proven expertise and experience in digital marketing. You are central to bringing the Hello Health Group Vision and Mission to life, acting as a role model for the company values to inspire the highest level of commitment to the companys vision, mission, purpose, and commercial ambitions, in alignment with Hello Health Group strategy.

Your Key Responsibilities

Commercial - Client and Partner Management

• You work together with your Account Team and the delivery teams to deliver client campaigns in line with agreed targets, you deliver the best possible digital solutions and exceptional client service.
• You demonstrate confidence and competence with commercial digital concepts in order to identify digital solutions that support client brand strategies and thus facilitate end-to-end service adoption.
• You maintain excellent client operations and client relationships including senior stakeholders.
• You work closely with management and VPs to develop strategic thinking for comprehensive account planning and to identify new account opportunities.
• You create proposals and present our solutions to our clients together with the AD and VPs managing that client.
• You stay in-tune with new digital trends, industry innovation, competitor activities, market norms and client needs.
• You support management with identifying and developing appropriate industry- and medical partnerships in order to facilitate the execution of the client campaign strategy.
• You work together with VPs, PMs and internal delivery teams to track client projects P&L via revenue and cost tracking and report this back to the finance team.
• You receive the PO from the client; create and agree on invoicing schedules; and make sure the invoices get issued and collected in time.

• Your KPIs include:
  • Client satisfaction (as per client feedback)
  • Client Project Renewal
  • Client / Campaign Gross Margin
  • Managing DSO 60

Commercial - Campaign Delivery

• You are responsible for on-time, on KPI and in-budget delivery of all campaigns for your clients.
• You monitor performance on a daily and weekly basis, ensuring performance on schedule and proper resourcing is in place to service projects and escalate potential issues to your leadership team or the regional team.
• You are the communication bridge between the client and Hello Health's internal delivery, marketing & finance teams. Making sure all communication with the client is according to our Hello Health standards and values.
• You create simple briefing documents for the internal delivery teams (product, content, tech etc) based on the signed SOW and your complete understanding of the client's campaign brief and objectives.
• You review all materials for your clients campaign before they go out to the client in order to assess quality of work and to make sure our deliverables are on-brief.
• You and your team project manage the campaign according to SOPs and execute together with the internal delivery teams (from timelines creation to implementation to performance reports).
• You prepare performance reports, insights reports, project update reports and any other formats needed for the reporting and communication to the client with regards to the project delivery.
• You work together with delivery, product, tech and data teams to deliver client project deliverables through innovative solutions and have a hands-on approach to implementation.
• You are ultimately responsible for the success of the campaigns of your client.
• Your KPIs include:
  • On-target, in-budget client campaign delivery (in line with agreed KPIs)
  • Client satisfaction (as per client feedback)

Commercial - Business Development (Optional, dependent on market situation)

• You will support in business development, securing Regional Key Clients within your market and establishing Local Key Client partnerships ranging from pharmaceuticals, consumer health, medical devices, agencies, and private hospitals.
• You work in close alignment with the CM, CCO, Regional VPs and functional leads to plan partnerships and business opportunities monthly, quarterly, and annually.
• You demonstrate a detailed understanding of HHGs service offering, leading pitches to clients and directly and through your teams identify commercial growth opportunities.
• You help drive revenue growth, profitability and identify opportunities for cross-selling within each client.
• You help identify, help develop and implement new business opportunities products or services in line with the overall Hello Health strategy.
• You are responsible for drafting and finalising the contracts and SOWs with client and managing the negotiations on the terms, with support of our internal finance and legal advisors.
• You execute the process after the agreement with a client to move forward with a project. This entails managing the vendor registration; drafting the SOW and getting final agreement with the client; get all needed signatures from the client and our internal teams.
• Your KPIs include:
  • New business development targets
  • New and recurring Revenue growth

Who We Want

• Demonstrated project management skills to manage key project delivery. Understanding cross functional delivery and interdependencies
• Consultative approach to building client relationships. Able to extract insights and developing a true understanding of clients' future business needs and challenges
• To act as a point of escalation for all client queries across designated projects
• Excellent attention to detail and presentation skills at a Senior Client level
• Highly proficient time management and organization skills
• High energy level
• Strong interpersonal and relationship building skills are required (both internally and externally) and the ability to create and deliver presentations, manage new business proposals, and communicate like a boss.

Qualifications & Skills:

• Bachelor degree from a leading university (or equivalent work experience)
• 3+ years of professional Account Management Skills in Digital Agency or related industry
• Excellent time management and organizational skills
• Experience Leading people
• Strong ability to work independently and remotely from line management
• Strong ability to work with Microsoft office particularly excel and PowerPoint
• Excellent command of English (reading/writing/speaking/listening)

What Hello Health Group Offers: We are passionate individuals that are driven to succeed. Our work culture is characterized by strong team spirit, high degrees of openness and innovation, and strong collaboration across fields. We love the freedom of an entrepreneurial company and are looking for like-minded, ambitious professionals who have a desire to build something new and actively support our young company in its growth to greatness.

You will love working here

• Professional and open working environmentculturally integrating the best of Western and
• Southeast Asian cultures to take the best of each and ensure we build an energetic, commercial,
• and fun working atmosphere.
• Opportunities to improve English skills within an international teamEnglish is the official
• language in all Hello Health offices.
• Professional development. Hello Health conducts regular training centered on your technical
• abilities as well as soft skills and leadership training

OUR HHG VALUES

1. HEALTH ABOVE ALL

We believe that people should be well informed and empowered to make better health decisions and to live healthier and happier lives. We aspire to a positive and healthy work environment that values the health and wellbeing of our people so we can fulfill our vision and mission as an organization.

2. CHAMPIONS MINDSET

We play to win, constantly striving to be the best, challenging the status quo, and resetting the bar. We will always find a way - if it doesn't exist today, we'll build it.

3. DRIVE IMPACT

We are committed to make a meaningful and measurable difference to our people, audience, clients and shareholders. We are results-oriented, data-driven, and accountable.

4. WE ARE MANY WE ARE ONE

We embrace diversity of cultures, backgrounds, skill sets and opinions. Through this diversity our Vision, Mission, Purpose and Values bind us as one team and we grow stronger together