HR Shared Services Managers

2 weeks ago


Petaling Jaya, Malaysia Otis College of Art and Design Full time

Fecha de publicación:

2023-11-22

País:

Malasia

Ubicación:

Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

At Otis, it’s our people that make us different.

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights. Come and join OTIS today and be part of the Forbes 2023 World's Best Employers

Our benefits

Competitive base salary and benefits.

Excellent location and close to public transportation and eateries in PJ.

Join a global and market-leading Elevator company and be part of our Global HR team.

About the role

We are seeking HR Shared Services Managers for Colleague Support and Data Management for our newly setup Service Delivery Organisation (SDO) in Malaysia.

In this role, you will report to the Head of Shared Services and be involved in our Service Delivery Center transition projects across APAC region.

What you will be doing

Team Management

Lead, coach and guide team members.

Monitor and manage HR cases : Ensure cases are assigned and processed within SLA and in compliance, intervene where necessary.

Case management : Ensure accuracy, review / approve cases or tasks assigned.

Subject Matter Expert

Provide guidance to team members and act as a point of escalation within the team for complex and critical processing or where particular judgment needs to be applied to achieve solution.

Operational Excellence

Review service quality and performance, analyse and identify improvement plan or continuous improvement.

HR Transformation / Project

Participate in HR projects as part of the HR transformation programme, plus ad-hoc in relation to business requirements.

What You Will Need to be Successful

8+ years experience in HR Shared Services organization.

4+ years managerial experience.

Able to share knowledge with others in a coaching style that drives performance.

Able to work towards tight deadlines with high volumes and conflicting demands.

Responds positively to change and remains focused on aspects that can be influenced.

Proactive approach, seeking to go the extra mile for the customer within the service model.

Why you should join us 

Otis is on an exciting journey to set up HR Shared Services (myHR) for APAC based in Malaysia, as part of Otis's Global HR Transformation strategy. We are proud to share that Otis myHR team won the "Best Shared Services Team" category in the Shared Services & Outsourcing Network (SSON) Impact Awards 2022.

Apply today to join us and build what’s next

Si vives en una ciudad, lo más probable es que teproporcionaremosun ascensor o nos ocuparemos de darle mantenimiento para mantenerte en movimiento todos los días.

Otis es la empresa líder mundial en la fabricación, instalación y mantenimiento de ascensores y escaleras mecánicas. Movemos a 2 millones de personas cada día y mantenemos aproximadamente 2,2 millones de unidades en todo el mundo, la cartera de servicios más grande del sector. 

Puedes reconocer nuestros productos en algunos de los monumentos más famosos del mundo, como la Torre Eiffel, el EmpireStateBuilding, el Burj Khalifa y las Torres Gemelas Petronas Somos 69.000 personas fuertes, incluyendo ingenieros, expertos en tecnología digital, venta, y especialistas funcionales, así como también técnicos de campo y de fábrica; todos comprometidos con satisfacer las diversas necesidades de nuestros clientes y pasajeros en más de 200 países y territorios en todo el mundo. Estamos orgullosos de ser un equipo diverso y global con un legado comprobado de innovación que continúa siendo la base de una empresa de rápido movimiento y alto rendimiento. 

Cuando te unes a Otis, te conviertes en parte de una empresa innovadora ylíder mundial de la industria con un modelo de negocioresiliente. Pertenecerás a una comunidad diversa, confiable y solidaria donde tus contribuciones, y las habilidades y capacidades que ganarás trabajando junto a los mejores y más brillantes, nos mantienen conectados y a la vanguardia. 

Ofrecemos oportunidades, capacitación y recursos, incluido nuestro programa de la Universidad de Otis, que desarrolla el liderazgo y las capacidades en ventas, campo, ingeniería y grandes proyectos, y nuestro Programa Escolar para Empleados es un punto notable de orgullo, a través del cual Otis patrocina a colegas como tú, para que consigan títulos universitarios o programas de certificación.

Hoy en día, nuestro enfoque más que nunca está en las personas. Como empresa global impulsada por las personas, ponemos a las personas (pasajeros, clientes y colegas) en el centro de todo lo que hacemos. Nos guiamos por nuestros valores, a los que llamamos nuestros tres absolutos: Priorizar la seguridad, la ética y la calidad en todo lo que hacemos. Si deseas obtener más información sobre el medio ambiente, la sociedad y la gobernanza (ESG) en Otis, haz clic aquí. 

Forma parte de nuestro equipo hoy y ayúdanos aconstruir el futuro 

#Buildwhatsnext

Otis es una igualdad Oportunidad / afirmativaAction Employer. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estado de veterano, edad o cualquier otra clase protegida por el gobierno federal. Para solicitar una adaptación al completar una solicitud de empleo debido a una necesidad especial o a una discapacidad, contáctate con nosotros en careers@otis.com 

Política de privacidad y términos:

Haga clic en este enlace para leer la Política y los Términos


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