Specialist Data Analyst

Found in: Talent MY C2 - 1 week ago


Kuala Lumpur, Malaysia Scicom Full time
Job Description

The Responsibilities of the Role:

Reviews customer satisfaction and other operational metric results on a daily/weekly/monthly basis to identify trends in performance. Report and trend performance metrics on a daily/weekly/monthly basis; produces monthly management reports. To find opportunities and analyses qualitative and quantitative data and translating data into insights to identifies performance improvement opportunities via Microsoft Pivot tables, cross-tabs or via other tools Coordinates with statisticians for development of key driver analysis, statistical linkages, and calibration between Service delivery team KPI and other Contact Centre operational metrics such as quality, AHT, OSAT, etc. Facilitates root cause analysis to determine the key drivers behind Service delivery performance. Facilitates Service delivery action planning sessions with Contact Centre Operations. Develops recommendations involving operational process changes that are expected to improve Service results; solutions require resolution of complex operational issues. Create informative, actionable, and repeatable Customer Service reporting that highlights relevant business trends and opportunities for improvement with a focus on data accuracy and consistency. Design interactive dashboards that leverage data visualization to deliver analysis of key contact centre metrics and KPI’s for use by internal end-users. Proactively analyse data using multiple systems to identify data quality gaps, evaluate business processes, and derive sound conclusions. Suggest changes to Customer Service Leadership using analytics to support recommendations and actively participate in the implementation of approved changes. Interpret, evaluate, and interrelate operational data and develop integrated business analysis for strategic decision-making.

Skill Requirements:

Degree holder in business management or an IT related discipline PC industry knowledge would be good. Minimum 3 years related data processing experience. Successful candidates should have the following prerequisite qualifications: Previous experience working in similar data processing role.

The Package :

Attractive Salary (RM 4,500 - RM 5,500). Performance related bonus for confirmed staff. Annual Leave 15 days. Medical Leave 14 days. Medical and hospitalization coverage.
  • Data Specialist

    2 days ago


    Kuala Lumpur, Malaysia OCBC Bank Full time

    **Data Specialist** **-** **(**2400008J**)** - Conducting data analysis, validation and compilation of data with a purpose to provide facts for management and operations about how AML/fraud processes are performing and to ensure accurate decision-making process. - Use different statistical methods and tools (SQL, R, Python) to analyze effectiveness of AML...

  • Data Analytics Specialist, IT

    Found in: Talent MY C2 - 1 week ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Open Position: Data Analytics Specialist, IT (MNC Company)An MNC Company is currently hiring Data Analytics Specialist to join the team and be based in the Kuala Lumpur office. As Data Analytics Specialist, you will assist business managers to collect, analyze and interpret data from internal and external sources to generate relevant analysis for decision...

  • Data Analyst

    Found in: Talent MY C2 - 1 week ago


    Kuala Lumpur, Malaysia Shopee Full time

    Data Analyst - Business Partnering DepartmentBusiness Intelligence and Data AnalyticsLevelExperienced (Individual Contributor)LocationMalaysia - Kuala Lumpur The Business Intelligence and Data Analytics team plays a critical role in conducting close-loop data-driven business iterations. As business intelligence specialists and data analysts, our scope of...

  • Data Analyst

    6 days ago


    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Job Profile** Are you ready to dive into the world of data and turn numbers into actionable insights? We are on the lookout for a dynamic and motivated Data Analyst to join our innovative team. As a Data Analyst, you'll play a crucial role in collecting, analyzing, and interpreting data to drive informed decision-making across our organization. If you're...

  • Data Analytics Specialist, IT

    Found in: Talent MY C2 - 1 week ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: Data Analytics Specialist, IT (MNC Company)An MNC Company is currently hiring Data Analytics Specialist to join the team and be based in the Kuala Lumpur office. As Data Analytics Specialist, you will assist business managers to collect, analyze and interpret data from internal and external sources to generate relevant analysis...

  • Data Analyst

    Found in: Talent MY C2 - 1 week ago


    Kuala Lumpur, Malaysia Shopee Full time

    Data Analyst - Business Finance DepartmentBusiness Intelligence and Data AnalyticsLevelExperienced (Individual Contributor)LocationMalaysia - Kuala Lumpur The Business Intelligence and Data Analytics team plays a critical role in conducting close-loop data-driven business iterations. As business intelligence specialists and data analysts, our scope of work...

  • Data Analyst

    11 hours ago


    Kuala Lumpur, Malaysia Tata Consultancy Services Malaysia Full time

    **Key Roles and Responsibilities**: - Perform initial analysis to work with Project Manager and delivery - team to develop Data Management solution. Should Manage master data, including creation, updates, and deletion and Generate reports from single or multiple systems **; Requirements: - Skills**: - Minimum of 5 years being in senior data analyst role -...

  • Data analyst

    Found in: beBee S MY - 3 weeks ago


    Kuala Lumpur, Malaysia Ocbc Bank Full time

    Data Analyst-(2400008 U)Description Organise data collection and maintenance of databases Interpret data, analyse result and assist in presenting finding or recommendation for decision making Prepare report for regulatory and management Support and work with other members of the team / within the organisation locally / regionally on areas relating to data /...

  • Data Analyst

    2 days ago


    Kuala Lumpur, Malaysia QS Quacquarelli Symonds Full time

    **About QS** QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic...

  • Data Analyst

    2 days ago


    Kuala Lumpur, Malaysia Quacquarelli Symonds Full time

    **About QS** QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic...

  • Senior Data Analyst

    Found in: Talent MY C2 - 1 week ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: Senior Data Analyst An MNC Consulting organisation is looking for Senior Data Analyst to join their team based in the Kuala Lumpur office. Key responsibilities include:Good experience working as a Data Analyst in a Data Analytics TeamWork closely with stakeholders to understand business requirements and identify improvement...

  • Data Analyst

    2 days ago


    Kuala Lumpur, Malaysia OCBC Bank Full time

    **Data Analyst** **-** **(**2400008U**)** - Organise data collection and maintenance of databases - Interpret data, analyse result and assist in presenting finding or recommendation for decision making - Prepare report for regulatory and management Support and work with other members of the team / within the organisation locally / regionally on areas...

  • Senior Data Analyst

    Found in: Talent MY C2 - 1 week ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Open Position: Senior Data Analyst An MNC Consulting organisation is looking for Senior Data Analyst to join their team based in the Kuala Lumpur office. Key responsibilities include:Good experience working as a Data Analyst in a Data Analytics TeamWork closely with stakeholders to understand business requirements and identify improvement opportunities...

  • Data Analyst

    2 days ago


    Kuala Lumpur, Malaysia OCBC Bank Full time

    **Data Analyst** **-** **(**240000CN**)** - Organise data collection and maintenance of databases - Interpret data, analyse result and assist in presenting finding or recommendation for decision making - Prepare report for regulatory and management Support and work with other members of the team / within the organisation locally / regionally on areas...

  • Data Analyst

    3 days ago


    Kuala Lumpur, Malaysia Skill quotient Full time

    Greetings from Skill quotient ! We are hiring for Malaysians! Position: Data Analyst 1 Year extended contract Payroll: Skill quotient Location: KL **Requirements**: **Job Description**: Using automated tools to extract data from primary and secondary sources - Removing corrupted data and fixing coding errors and related problems - Developing and...

  • Senior data analyst

    Found in: beBee S MY - 2 days ago


    Kuala Lumpur, Malaysia Neuvoo Full time

    4e Exchange, a leading financial derivatives trading platform, is seeking a Senior Data Analyst to join our team. As a global leader in the financial services industry, 4e Exchange offers a wide range of financial trading services and products, with a team of experienced professionals supported by advanced technology. The Senior Data Analyst will be...

  • Data specialist

    Found in: beBee S MY - 11 hours ago


    Kuala Lumpur, Malaysia Ocbc Bank Full time

    Data Specialist-(240000 J0)Description Conducting data analysis, validation and compilation of data with a purpose to provide facts for management and operations about how AML/fraud processes are performing and to ensure accurate decision-making process. Use different statistical methods and tools (SQL, R, Python) to analyze effectiveness of AML...


  • Kuala Lumpur, Malaysia Franklin Templeton Investments Full time

    We are looking for a talented Business Data Analyst / Associate Data Analyst based in Malaysia to join our Franklin Templeton Technology (FTT) - Order Management Execution & Compliance team supporting several mission-critical portfolio management systems with a primary focus on our ETF (exchange-traded fund) business. What are the ongoing responsibilities...

  • Data Analyst

    2 days ago


    Kuala Lumpur, Malaysia MINDGRAPH SOLUTIONS SDN BHD Full time

    We are enabling the Data analyst for our customers where the platform needs to be build using Python, SQL, Looker, Apache, Kafka, Hive and Big Data Discovery platform on cloud using integration to various protocol and adapters to read the various devices and sensor data across manufacturing and logistics handling systems using Tableau, Looker, and Power...

  • Data specialist

    Found in: beBee jobs MY - 4 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Ocbc Bank Full time

    Data Specialist J0)Description Conducting data analysis, validation and compilation of data with a purpose to provide facts for management and operations about how AML/fraud processes are performing and to ensure accurate decision-making process. Use different statistical methods and tools (SQL, R, Python) to analyze effectiveness of AML...