Order Experience Representative, II

4 weeks ago

George Town, Malaysia Zebra Full time

Remote Work: Hybrid


Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

 

The Order Experience team is responsible for the accurate entry of purchase order information from the sales team or directly from Zebra’s customers into Zebra’s Ordering system. They act as a subject matter expert on all matters related to the orders, responding to inquiries from management, Zebra’s sales teams and the customer.

 

Enter and process all customer purchase orders in the system for customers and maintain daily communication with customers regarding order status, product availability, lead times, pricings, etc. Working under general supervision will be required to execute assignments, which may be broad in nature and vary depending on needs/focus of sales and internal department.

 

Fresh Graduates are welcomed to Apply


Responsibilities:
  • Administer hardware and service order entry via manual, ZSP or EDI.
  • Manage day to day sales orders from receipt to billing.
  • Administer stock rotation/return requests and ensure adherence to policy and procedure
  • Administer price adjustment credits and debits.
  • Administer order schedule changes with customers and fulfilment arrangements.
  • Manage customer complaints (such as delivery issues, expediting) and liaise with internal Zebra associates to provide resolutions.
  • Ensure timely responses are always provided to customers, sales and internal stakeholders on queries related to business.
  • Attend necessary review and meeting with stake holders to review open orders status.
  • Partner with internal cross function team to support regional revenue target.
  • Drive toward achieving high attainment of OM such as booking speed within 1 biz day, SOX audit compliance, unbookable orders, resolution of unbookable orders, maintain perfect order and improve on e-adoption rate
  • Execute OM work cadence/ activities.
  • Perform other duties assigned as required.
  • Build strong customers/sales relationship
  • Manage customers/ accounts who are of higher business criticality or have more complexities in compliance based on history
  • Able to conduct weekly reviews with stake holders on order status and plan to support backlogs

Qualifications:

Minimum Education: High School or equivalent.

 

Minimum Work Experience (years): 1 – 2 years.

 

Key Skills and Competencies:

• Strong data entry skills with attention to detail and quality.
• Strong process adherence.
• Fluent level of English (written and verbal) as well as local language as applicable
• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook.
• Customer service values / orientation
• Solid knowledge of product and service order policies and processes
• Solid professional work behaviors (attendance, teamwork, time management).
• Strong communication skills (listening, providing clear and concise information, using proper language and communication channels.
• Intermediate problem-solving skills.

 

Position Specific Information
• Able to telework - Yes

Physical requirements and working conditions will vary by position and should be described as appropriate.



To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at If you are a victim of identity theft contact your local police department.

  • Customer service representative

    2 days ago

    George Town, Malaysia West Tech Shipping Full time

    **OUR MISSION****West** **Tech** **Shipping **is dedicated to getting your goods to you quickly, while consistently offering world class customer service, by the most efficient team, demonstrating strong dependability and providing competitive pricing.**CUSTOMER SERVICE REPRESENTATIVE**Our Customer Service Representative (CSR,) will provide information and...

  • Sales Representative

    1 month ago

    George Town, Malaysia Hong Bee Distributors Sdn Bhd Full time

    **Distributor Sales Representative** We are looking for a driven and dynamic sales executive to drive revenue for our company in Penang Mainland & Island. The objective is to achieve business growth by expanding the customer base and introducing new products. **Responsibilities**: - Handle inquiries and provide product knowledge - Identify new partnership...

  • Sales Representative

    4 days ago

    George Town, Malaysia Hong Bee Distributors Company Sdn Berhad Full time

    Requirements - Fresh graduate and SPM leavers are encourage to apply. - Must possess own transport with valid driving license - Ability to work independently. - Positive attitude and responsible character. - Pleasant personality with focus on excellence in customer service. - Prior working experience will be an added advantage. - Self-starter with good...

  • Customer service representative

    1 day ago

    George Town, Penang, Malaysia Gratitude Philippines Full time

    A leading BPO is hiring for Mandarin Speakers Customer Service Representatives to join their team in George town, Penang.Budget RM 2,800RM3,300ShiftsRotationalQualifications*Education background: Bachelor's Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural...

  • Customer service representative

    2 days ago

    George Town, Malaysia Gratitude Philippines Full time

    A leading BPO is hiring for **Mandarin Speakers - Customer Service Representatives** to join their team in George town, Penang.**Budget - RM 2,800 - RM3,300**Shifts - Rotational**Qualifications****Education background**:- Bachelor’s Degree or at least Diploma or equivalent in any discipline.- Must have B2 level English Language proficiency (reading,...

  • Sdr - Sales Development Representative

    1 month ago

    George Town, Malaysia Shopper.run Full time

    **About Us**: We are a dynamic and innovative B2B Marketplace for Food brands. We connect suppliers to Stores in the US and UK.. Our team is dedicated to delivering exceptional value and forging strong relationships with brands and retailers. As we continue to expand our reach, we are looking for a talented Sales Development Representative (SDR) with a knack...

  • Medical Sales Representative

    20 hours ago

    George Town, Malaysia Reeracoen Malaysia Full time

    **Overview**: **Salary**: 5,000 MYR ~ 7,000 MYR**Industry**: Medical & Healthcare1. Responsible for Sales of surgical instruments and equipment. 2. Creating sales strategies for the suite of products and services with the team. 3. Building and maintaining positive working relationships with medical staff and support administrative staff. 4. To meet quarterly...

  • Front desk customer experience(glc company)

    2 weeks ago

    George Town, Penang, Malaysia Cxl Executive Sdn Bhd Full time

    Position : Front Desk cum Customer Experience( GLC COMPANY)*Location : Jalan Angson Pulau PinangWorking Days: 5 days per week (Monday Friday / 8.30am - 4.30pm)Intake : ImmediatelySalary : RM1,7502. To monitor & track order status until complete.3. To educate and explain to Malaysian citizen about the product4. To explain to citizen about Digital Identity...

  • Sales Coordinator

    4 weeks ago

    George Town, Malaysia Advance sincere sdn bhd Full time

    We have a vacancy for SALES COORDINATOR (based in PENANG ISLAND) **Job Description**: We are looking for a detail-oriented sales coordinator to contribute to the achievement of sales targets by supporting sales representatives, coordinating sales activities, and maintaining good customer relationships. The sales coordinator's responsibilities include To be...

  • Customer Service Representative

    1 day ago

    George Town, Penang, Malaysia Fortive Full time

    Key responsibilitiesReceiving the instruments, updating the systems and co-ordinating with internal team to meet the SLA (Service Level Agreement) for the customer.Updating the customers about the status and maintaining high customer focus during the interactions and demonstrate the efficiency. Verifying the customer requirements and interacting with outside...

  • Facilities Coordinator(Georgetown)

    1 month ago

    George Town, Malaysia CBRE Full time

    Posted- 13-Jul-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- George Town - Pulau Pinang - Malaysia**Purpose of the role**: - The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs. **Role...

  • Inside Sales Executive

    3 weeks ago

    George Town, Penang, Malaysia PERSOLKELLY Malaysia Full time

    Job description:Deliver prepared sales talks, reading from scripts that describe products in order to persuade potential customers to know more about our products and schedule appointments for sales representative to meet with prospective customers.Explain products and answer questions from customers.Obtain customer information such as name, address and...

  • Sales Representative

    1 month ago

    George Town, Malaysia Hong Bee Distributors Sdn Bhd Full time

    Qualification : Diploma Requirement : Chinese **Salary**: RM2,000.00 - RM2,200.00 per month Schedule: - Early shift Ability to commute/relocate: - Georgetown: Reliably commute or planning to relocate before starting work (required) **Education**: - Diploma/Advanced Diploma (preferred) **Experience**: - Sales: 1 year (preferred) **Language**: -...

  • Assistant Manager

    5 days ago

    George Town, Malaysia Palace Butcher Resources Sdn Bhd Full time

    Assist the Manager in planning and implementing strategies to attract customers - Coordinate daily customer service operations (e.g. sales processes, orders and payments) - Track the progress of weekly, monthly, quarterly and annual objectives - Monitor and maintain store inventory - Evaluate employee performance and identify hiring and training needs -...

  • Localization Project Manager

    4 weeks ago

    George Town, Malaysia BayanTech Full time

    **Duties and Responsibilities**: Identify and pursue new business opportunities, as per company's marketing strategies. - Build and nurture strong relationships with potential clients, partners, and stakeholders. - Achieve assigned revenue quota. - Arrange business meetings with prospective clients. - Conduct on-site and remote presentations to potential...

  • Customer Success Specialist

    1 month ago

    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Customer Management customer service analyst Customer oriented Customer service advisor Customer Acquisition Customer...

  • Sales Representative

    1 week ago

    George Town, Malaysia Hong Bee Full time

    Research and recommend prospects for new business opportunities - Achieving sales targets - Build and maintain relationships with clients and prospects - Stay current with trends and competitors to identify improvements or recommend new products - Build and maintain professional networks - Meet with potential clients to determine their needs Qualifications...

  • Furniture Sales Representative

    1 month ago

    George Town, Malaysia Mekio Holdings Sdn Bhd Full time

    **Responsibilities**: - Ensure high levels of customer satisfaction through excellent sales service. - Maintain outstanding store condition and visual merchandising standards. - Maintain a fully stocked store. - Identify customers' needs and wants. - Recommend and display items that match customer needs. - Welcome and greet customers. - Actively be involved...

  • Inside Sales Representative

    1 month ago

    George Town, Malaysia EPS Ventures Sdn Bhd Full time

    **Responsibilities**: - Coordinate with Field Sales on Request for Quote (RFQ) and facilitate prompt quotations to customers. - Help manage and grow assigned customers to achieve sales and profit objectives. - Provide effective support to customers to gain market share. - Update quote master file for sales department reference. - Consolidate and submit...

  • Financial Sales Representative

    1 month ago

    George Town, Malaysia Career Wise Full time

    **Responsibilities**: - Assist business man to source funding through Banks in Malaysia, Malaysias crowd funding platform and through private investor. - Assist SMEs to get working capital to sustain their business. - Identify and target potential clients within the financial industry. - Develop and maintain relationships with new and existing clients. -...