NOC Engineer

Job Description

Be part of a dynamic and progressive Network Operation Center team for Asia Pacific region

Interacting with end customers using communication and analytical skill via telephone and email from various cultural backgrounds from different countries in Asia Pacific region. 

Proactively monitor customer telecommunication systems in real time to ensure maximum system availability.

Apply strong problem solving skills to ensure that incidents and requests are resolved in a timely manner

Research and develop solutions for common problems.

Create and update knowledge articles for team sharing and enhancing technical knowledge.

Collaborate with cross functional teams globally for technical issue resolution.

Participate actively in special projects or initiatives for continuous service improvement

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Basic Requirements

Good academic background with a diploma/degree or equivalent qualification in Information Technology, Telecommunication, Computing or relevant subject.

Candidates with 1-3 years relevant experience preferable, but fresh graduates with NOC / SOC knowledge are welcomed

Willing to work in a 24x7 environment (rotating shifts, working in night shifts and weekends etc.)

Ability to assess and prioritize faults and respond or escalate accordingly.

Strong analytical skills and able to collate and interpret data from various sources.

Capable of multi-tasking, good time management and prioritization of workload.

Work well in a busy team, being quick to learn and able to deal with a wide range of issues.

Must have excellent oral and written communication skills with a natural aptitude for dealing with people.

Ability to communicate complex issues to technicians and management.

Experience of network monitoring tools and protocols (ServiceNow, SNMP etc.)

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan