Senior Project Manager MY

4 weeks ago


Kuala Lumpur, Malaysia Toluna Full time

Senior Project Manager - Market Research

Kuala Lumpur, Malaysia

About us:

Toluna empowers leading brands and agencies to conduct research without limits by unifying the best of technology, the best of research science, the best of global panel, and made-to-measure service to scale your business.

Toluna is powered by 2500 employees worldwide, delivering critical insights in over 90 markets to over half of the Fortune 500. Together, we strive to push the field of market research toward a better tomorrow.

Introduction:

To complete our team in SouthEast Asia, we are looking for a Senior Project Manager to support our sales team by managing multiple online assignments for marketing research and consulting clients by establishing a relationship with them and becoming an expert in understanding their research needs.

This role requires solid Research and Project Management experience to work within our SEA Client Services Team. The suitable candidate should be highly interested in research, project management, account management with a full hands-on approach.

Responsibilities:

Support Corporate, end Clients and Internal project management teams.

Project Management

Provide guidance on research design, questionnaire structure and sample design to clients, client services/project management teams at Toluna.Work with project managers on questionnaire design as well as sample structure and sampling methodology.Coordination of all tasks for specific projects/clients involving the survey set-up working closely with programming, sampling, data processing, translations, coding etc.Advising on in-field data verification checks and general quality checks.Supporting team and clients in developing tab specs and project planning.Advising/Supporting data deliverables QA checks.In troubleshooting - Running frequencies or other data reports in SPSS.Data analysis and reporting.Work closely with Sales Teams and Client Services Director to develop solid and lasting client relationships.Work with the team to deliver projects while maintaining Toluna’s high quality standards.Work closely with all departments to achieve best solutions and service for Toluna’s clients.

Account Management

Work with Client Services Director to device account specific service plans and strategiesWork with Client Service Director and clients on routine account reviewsDevelop a full understanding of Toluna’s state of the art technology suite in order to offer best solutions to our clients as well as identifying up-selling opportunities to the advantage of our clients.

Required skill set:

Bachelor’s degree or equivalent related experience.Minimum of 4 years of market research experience, encompassing research and project management, with a focus on online research.Proficiency in data processing and statistical analysis.Experience across a diverse range of research methodologies, including ad-hoc and tracker projects.Knowledge of machine learning, Python, and R.Demonstrated expertise in client management, exemplifying excellent written and verbal communication skills with a client-service orientation.Proficiency in English, and proficiency in other Asian languages is a valuable asset.Highly motivated, with the ability to perform effectively within tight deadlines and under pressure.Exceptional troubleshooting and problem-solving abilities.Outstanding time management skills, paired with meticulous attention to detail.Strong knowledge of Excel and SPSS, along with proficiency in various software applications and data formats.

Our Values:

Integrity and respect. We treat our colleagues, clients and partners how we want to be treated.
Success in unity. We deliver results by working as a team with common goals.
Smart decisions in action. We implement plans without delay and stay nimble to change on demand.
Make it simple. We simplify complexity, making the complex easy to understand.
Be bold. We welcome big and small ideas that challenge and inspire us to change.
Delight customers. We work tirelessly to exceed expectations, turning satisfaction into delight.
Reward great work. We believe performance is the reason for advancement. Do good work and good things come.

What we offer:

At Toluna you will find an exciting and multicultural place to work. We employ the best and the brightest in our industry and we are always looking for rising stars to join our team.

We are proud of our staff members and we offer competitive salaries, a wide range of benefits and the chance to progress your career within a truly global organization.

"Toluna is an equal opportunities employer. We commit to keeping Toluna an inclusive, respectful, equal and diverse workplace. One small way we’re focused on moving ourselves – and the world- forward.

With +40 million influencers across the globe, we look like you do, like the world does: made up of every ethnicity, social background, sexual orientation, religion, gender, age or ability."


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