Senior Manager Claims
4 weeks ago
Job Purpose:
To assist Unit Head / HOD to follow up on legal action, release of approved claim monies from escrow and recovery on claim approved / paid accounts with the participating Financial Institutions (FIs) under schemes managed by Syarikat Pembiayaan Perniagaan Berhad (SJPP) to maximize recovery and to handle special cases involving legal action which affects SJPP.
Responsibilities:
- Once claims are approved and paid or placements are paid into escrow by Finance upon instructions from Claims unit, LRA to take over the monitoring and follow up with Finance / FIs for further developments and to ensure legal action against all parties for claims approved accounts are fully exhausted.
- To manage the release of approved claim monies from escrow by reviewing FIs request and documents for compliance, verifying the actual amount to be paid, preparing Payment Request Form to Finance for HOD clearance and letter to FI upon payment and ensuring relevant databases and files are updated.
- Regularly update Head / Claims Unit on progress and alert pertinent (eg. R&R) / adverse developments (eg. legal challenge by FIs / security parties / customers against SJPP) for risk management purposes and if necessary, report to Risk Dept.
- Conduct regular follow ups with FIs for recovery on claims paid.
- Manage and verify the supporting documents provided by FIs on share of recovery proceeds with SJPP.
- Expeditiously update HOD and Finance on any collections received.
- Prepare the relevant monthly Committee reports for HODs review and clearance (eg. legal action status for unutilized claims and recovery on claims paid).
- Establish rapport with FIs relevant personnel and departments to facilitate follow ups by SJPP.
- To manage documentation of DPGS Sales and Purchase Agreement / subrogation once claim approved.
- Establish rapport with solicitors to facilitate obtaining external legal advice.
- Manage special legal cases and liaise with Prokhas Legal, review and make necessary recommendation / updates for managements consideration and direction.
- Effectively handle communication with FIs, including attending to FIs queries, conducting presentations and handle meetings with FIs representatives, solicitors and customers.
- To undertake any other assignment / work assigned by your superiors
Requirement:
- At least a Degree in any discipline but preferably in Law, business, finance or related discipline or professional qualifications
- Well versed in legal processes with at least 10 years legal / recovery / monitoring experience in a Corporate / Commercial Banking environment, and some experience in managing a team.
Personal Characteristics & Behaviours - Effective interpersonal communication skills
- Good writing skills
- Good initiative, self-starter and self-motivated
- Good problem solving and analytical skills with matching business awareness
- Effective negotiation skills
- Good network with solicitors
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