Business Analyst

4 weeks ago

Kuala Lumpur, Malaysia AIA Full time

FIND YOUR 'BETTER' AT AIA

If you believe in better, we’d love to hear from you.

About the Role

1.To deliver all activities related to the facilitating and creation of accurate and clear User Requirements for all system enhancements / projects / new products / production incidents related to the Customer Experience Division
2.To deliver all activities related to the User Acceptance Testing (UAT) management of all system enhancements / projects / new products / production incidents related to the Customer Experience Division

Roles and Responsibilities:

1. User Requirements

Review project/ new product specification/ enhancement/ production incident request. Facilitate the necessary discussions with relevant stakeholders to clearly identify and articulate the business outcomes needed for the project/ new product specification/ enhancement/ production incident request. To be constantly in-tune with business goals, objectives and strategies of the organization and to use that knowledge to help ensure the business outcomes are aligned with broader organizational picture. To maintain a deep awareness on how business process works, to enable effective impact analysis of the changes requested on existing business processes. Where possible, provide options or possible solutions from a technology and process perspective, to meet these business outcomes. Identify processes related dependencies, and highlight processes improvements where needed, to facilitate these changes. To actively participate in impact analysis from a system perspective, identifying dependencies in peripheral systems, modules etc. To clearly articulate and document the agreed business outcomes, and business solutions into a User Requirements Documents, and to facilitate and obtain sign off from relevant parties. Participate and provide input into design reviews and walk-throughs to communicate system designs and validate proposed solution. Prepare and finalize Requirement Traceability Matrix (RTM) to sync up with Business Requirements, Functional Specifications Document and Test Plan with input/participation from Business Subject Matter Expert, IT Developer, System Analyst and Test Manager.

2. UAT Management & Post Deployment Support

Develop test strategy, plan, criteria, expected results; aligning with Requirements Traceability Matrix (RTM) based on UR, FSD, and/or system impact (regression testing). Review and plan resources such as provide estimation on man-days required base on total test cases, test scopes, complexity of test cases, determine total testers required and work with Tester Resource Manager for resource allocation for UAT. Ensure all project parties are aligned on the project plan by reviewing the Test Plan with Business SME, Business Tester, System Support Tester, IT System Analyst, and facilitate sign off. Ensure necessary system access are granted to testers for UAT so that testers are able to carry out UAT assignments within project timeline. Ensure availability of test environment and thereby test scope can be completed within project time frame. Monitor the progress of test case execution, pass rates, while coordinating defect fixes with IT System Analyst. Follow up and manage UAT defects/ errors reported in identified Defect Management Tool in a timely manner. Approve the UAT upon the sign-off of UAT results by testers. Coordinate Post Deployment verification with Production users.

3. Daily Responsibilities

Ensure accurate effort estimation for tasks / project work. Weekly report to supervisor on works progress and issues. Ensure issues are tracked and resolved in a timely manner. Consolidate gaps identified during UAT for follow up in a master list. Provide guidance and develop junior business analysts to enhance Business Analyst competency. Perform other job functions and ad-hoc tasks assigned by supervisor in order to meet operational and/or other requirements.

4. External interaction and management of stakeholders:

a). Demand & Supply Team

To ensure accurate inputs on resource availability to the D&S team; to enable meaningful discussions on task / project scheduling.

b). APO / Product Team / Other stakeholders

Ensuring quality and timely delivery of the User Requirements for all system enhancements / projects / new products / production incidents, focusing on “On-Time, On-Budget, On-Scope. Ensure accurate assessments on required effort for tasks /projects, advising & securing on resource required on test execution, to enable projects to be delivered ‘on-time, on-budget, on-scope.’ Actively identify and highlight risks and issues related to the tasks, and to actively contribute to identification of solutions and mitigating steps.

c). IT / Business Stakeholder

Prepare accurate and detailed Change Request, User Requirements and walkthrough with System Analyst & Business Subject Matter Expert and perform any revisions as necessary. Facilitates necessary discussions to identify viable solutions to the business problem, factoring in the outcomes of the impact analysis. Work with System Analyst & IT Business Analyst to identify test scope, scenarios and total test cases. Ensure clarity and deep understanding of the new product/ enhancement background/ features, UR, FSD & System Design, to enable a robust and comprehensive Test Plan to be created.

d). Business Stakeholders

Perform impact analysis and work with relevant stakeholder to make a decision. Agreed test scenarios / situations where Business Users (as Tester) will assist in test execution. Communicate effectively or provide training to keep relevant stakeholders and business users of latest system enhancement/changes or issues.

5. Project manage small scales system enhancement/ process changes

To project manage end-to-end business activities for small scales systems enhancement/ process changes, which involve Operations Division only. Responsible for the overall delivery of the small scales changes, which may involve system or non-system changes. Manage the change impact from system procedural/ business process changes with business stakeholders. Work with relevant stakeholders to get the necessary resources to deliver the assigned small scales projects.

6. Process Streamlining

To constantly propose/ explore the opportunities to streamline the business processes across different business channels. To simplify/ standardize existing business processes in order to increase operational efficiency. Seek continuous improvement in term of User Requirements and Test Management cycle. This shall not be limited to explore the UAT management tools, automation, improved test methodologies, etc.

  • Business Analyst

    1 month ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth...

  • Business Analyst

    1 month ago

    Kuala Lumpur, Malaysia Avows Technologies Sdn Bhd Full time

    Job Details Hi Greetings, we have openings for Jr Business Analyst. Contract 12 Months Location Malaysia Job Requirement: Min 1 year experience in Business analyst is required **Job Type**: Contract Contract length: 12 months **Salary**: RM2,000.00 - RM5,000.00 per month **Benefits**: - Opportunities for promotion - Professional...

  • Business analyst

    1 week ago

    Kuala Lumpur, Malaysia Central One Full time

    JOB RESPONSIBILITIES: Collaborating with stakeholders to conduct exploratory data analysis and provide actionable insights with strategic recommendations Reporting the results and strategic recommendations back to the relevant members of the business Translate data-driven insights into effective business strategies and operational improvements Analyzing...

  • Business analyst

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Central One Full time

    JOB RESPONSIBILITIES: Collaborating with stakeholders to conduct exploratory data analysis and provide actionable insights with strategic recommendations Reporting the results and strategic recommendations back to the relevant members of the business Translate data-driven insights into effective business strategies and operational improvements Analyzing data...

  • Business Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Business Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Business Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia Cognizant Technology Solutions Asia Pacific Pte. Ltd. Full time

    **Job Title : Business Analyst** **Location : Kuala Lumpur, Malaysia** **Years of experience : 5 years** **Job Responsibilities**: - Develop, but not limited to, project plan, project strategy, business requirements documents, functional specifications, design specifications, requirements traceability matrix, test scripts, training materials, FAQ list. -...

  • Business and Test Analyst

    1 month ago

    Kuala Lumpur, Malaysia FirstWorks Group Sdn. Bhd. Full time

    **Business & Test Analysts** **Roles & Responsibilities** - Develop Digital Business and Test analysts’ ideal approach, methodology, governance & best practice. - Develop, collate, validate and document business requirements and functional specifications for solutions to Ensure business values of the respective projects are properly captured and...

  • IT Business Analyst

    1 month ago

    Kuala Lumpur, Malaysia Skill Quotient Full time

    Role: IT Business Analyst Client: Petronas Working Mode: On Site **Job Type**: CDM (Contract Direct Hire) - after completing 12 months will convert as Perm employee of Skill Quotient Job Location: Kuala Lumpur Experience: More than 4 years of experience in IT Business Analyst (Application) Only Local Malaysian preferred **JOB DESCRIPTION** - Liaising...

  • Business Analyst

    1 month ago

    Kuala Lumpur, Malaysia Skill Quotient Full time

    Role: Business Analyst Working Mode: On Site **Job Type**: 12 months contract based & Extendable Job Location: TRX, KL Experience: More than 3 years of experience as Business Analyst in banking or assurance experience Only Local Malaysian preferred **Position Objective** - Assists in the identification and analysis of business requirements and systems...

  • Business Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia Soft Space Sdn Bhd Full time

    Job Description A business analyst plays a crucial role in bridging the gap between business needs and technological solutions. This position involves analyzing and understanding the organization's processes, identifying opportunities for improvement, and recommending effective solutions to enhance efficiency and productivity. **Responsibilities**: -...

  • Senior Business Analyst

    43 minutes ago

    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyA software company is on the lookout for a Senior Business Analyst to join their team. Located strategically within Kuala Lumpur, this organisation provides innovative solutions to upscale companies for their digital platforms.about the jobAs the new Senior Business Analyst, you will be responsible for bridging the gap between external...

  • IT Business Analyst

    22 hours ago

    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyA multinational tech company is on the search for a Business Analyst to join their ever-growing team. This company has a global reach and provides enterprise-level solutions to clients within various industries. about the jobAs the Business Analyst, you will be responsible for liaising with external business stakeholders to gather...

  • Business Analyst

    1 month ago

    Kuala Lumpur, Malaysia Skill Quotient Full time

    Role: Business Analyst Client: Petronas Working Mode: On Site **Job Type**: CDM (Contract Direct Hire) - after completing 12 months will convert as Perm employee of Skill Quotient Job Location: Kuala Lumpur Experience: More than 3 years of experience in Business Analyst (Cargo/Shipment/Supply Chain) Only Local Malaysian preferred **JOB DESCRIPTION** -...

  • Business Analyst

    1 month ago

    Kuala Lumpur, Malaysia ECS Fin Full time

    **ECS Fin** is looking for the **Talented Business Analyst** like you to be based out of **Kuala Lumpur / Selangor, Malaysia**. **You will be Responsible For/To**: - Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently - Prepare the BRDs and FSDs - Facilitating User training and...

  • Business Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full time

    Our client is an on-demand insurance platform with a primary focus on MSME and Gig economy is looking for System Analyst/Business Analyst based in Bangsar South. Job Descriptions: Manage projects that have been secured by the company. Works closely with stakeholders to identify goals. Develop best practices for data collection Analyze current processes to...

  • Business Analyst

    7 days ago

    Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

    **TITLE: BUSINESS ANALYST (Digital Business Analyst/Functional Solution Analyst)** **JOB PURPOSE**: - Collaborate with business users and technical delivery teams in developing scalable and flexible IT solution including studying both the business and system impact, create technical user stories, co-work with product owner, functional design, support...

  • Business Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia Freshtel Internet Sdn Bhd Full time

    Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. Business Analyst Responsibilities: - Evaluating business processes,...

  • Business Analyst

    1 month ago

    Kuala Lumpur, Malaysia Ambition Full time

    **Job details**: Posted 08 August 2023 SalaryRM8000 - RM10000.00 per month LocationKuala Lumpur Job type Permanent DisciplineTechnology & Digital Reference267399_1691481324 - Competitive Salary Package - Excellent working culture and environment - Great career progression Are you a Salesforce Business Analyst who is looking for a new environment? Look...

  • Business Analyst

    1 month ago

    Kuala Lumpur, Malaysia Hyppies Full time

    **Ready to Bridge the Gap Between Business and Tech? Become Our Business Analyst!** In this pivotal role, you'll play a key part in ensuring every IT project seamlessly aligns with our objectives, driving efficiency and value. What you'll Do: - **Data Detective**: Market Research regarding the products, uncovering hidden gems and optimize based on the...