Store Supervisor – Michael Kors

3 weeks ago

Kuala Lumpur, Malaysia Valiram Group Full time
1 . POSITION SUMMARY
• Assist the Store Manager in achieving sales goals, monitoring expenses and consistently provide customers with the highest level of service.
• To provide supervision assistance where and when necessary in the Store.
• To take an active role in maximizing sales – individual vs store sales target.
• Maintain inventory integrity – minimise stock losses & insure monthly (& daily if necessary) stock counts
• Foster a positive, engaging and ethical working environment 2. KEY PERFORMANCE INDICATORS :
• Achieve individual sales and store sales target
• Achieve high service standards as per Mystery Shopper score card
• Achieve high retail standard & customer registration targets as per score card
• Inventory Integrity, managing stock losses and conducting stock counts
• Personal Development, including E Learning

3. KEY AREAS OF RESPONSIBILITIES
Drive the Sales
• Work to hit individual sales target whilst assisting Store Manager to reach the store sale, profit and target.
• Maintain a tight control on discounting and giveaways/ discontinued products
• Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports

Achieve High Service Standards
• Conduct daily briefings to the floor staff on customer service, month to date sales, grooming and highlights of the day.
• Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.
• Provide exemplary customer services to floor staff and ensure customers’ complaints are handled tactfully in a professional manner with proper follow-up.
• Ensure team is compliant with Brand standards, company SOP and the Code of Business Conduct.

Maintain Best Retail Standards
• Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs.
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
• Ensure visual merchandising are implemented efficiently.
• Be vigilant and practice regular checks on staff movements during operating hours.

Inventory Integrity
• Working together with Managers to manage inventory and minimize stock losses
• Conduct daily, monthly stock count with the floor staff.
• Resolve discrepancies within 2-3 days and report all findings to Manager
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures

Leadership
• Assist the Managers in monitoring staff tardiness record on a regular basis
• Allocates and schedules work within the floor area in absence of Managers, ensuring that all floor requirements are covered during operating hours;
• To oversee the roster management during the absence of Managers

Reporting
• Update CRC store compilation in database on frequent basis.
• Responsible for all stock control documentation. Ensure timely and accurate submission.
• To support in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner
• Any Ad Hoc reporting as required by the Managers.

Personal Development
• To have and maintain at all times competent product knowledge.
• Complete E-Learning Modules on timely manner.

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