Agency Governance Executive

3 weeks ago

Kuala Lumpur, Malaysia Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Responsible to draft letters/replies, assist and follow up/follow through (FUFT) on Agency Governance’s portfolio involving agency disciplinary matters, agents’ misconduct, breach of company’s guidelines, and legal cases involving agents to ensure that these matters comply with agency interest and all statutory regulations, practices and procedures.

Principal Duties & Responsibilities:

Drafting and issuance of Agency disciplinary letters. Liaising with Legal Department and other Departments on the drafting of disciplinary letters and execution of disciplinary actions. Post-sales monitoring of agents conducts risk and reporting/ escalation at ADC and/or ERC where required. Act as a liaison between Agency and Legal Department for cases involving legal cases/suits involving agency. Maintenance of a legal ledger to document the said cases and to provide updates to Management as and when required. Assist in enforcing Agency compliance with Company’s Social Media Guidelines. Drafting and issuance of communication on compliance of Social Media guidelines to respective agents. Drafting Agency circulars/ instructions/ communication slides on compliance with Social Media Guidelines. Facilitate communication of violation of Media Engagement guidelines to respective agents. Seek and facilitate further approvals required in the event of misconduct records. Assist to liaise and coordinate between various departments on any risks and compliance issues. Assist in the half yearly review and preparation of Regulatory Compliance Self-Assessment (RCSA) for sign off and reporting to Compliance.  Follow up with AD team on the updates of Call Tree for Agency Distribution to Business Continuity Management.

Job Specification

Degree in Business Administration, Insurance, Risk & Compliance. At least 2 years of working experience in similar fields in Financial Institutions. Preferably candidates who possess insurance knowledge and/or knowledge in the legal field. Able to work independently, resourceful and can be relied on to follow up and complete tasks. Proficient in English, strong communication, interpersonal and presentation skills. Self-motivated with a positive attitude. Meticulous and able to perform well under pressure.

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