Officer, Fraud Ops Analyst

3 weeks ago

Kuala Lumpur, Malaysia Citi Full time

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team.

The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

Perform short and long term forecasting analysis and standardized fraud analysis

Make judgments based on practice and precedence, and work within guidelines, under general supervision

Develop and maintain working knowledge of business/industry standards and practices

Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area

Identify inconsistencies in data or results, and exchange information in a concise and logical way

Impact the business directly through the quality of the tasks/services provided

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

At least 1 year experience in fraud or customer service (Cantonese-speaking)

Knowledge and previous experience in the Investigation and Fraud claims process

Experience in trend analysis and alerts in early fraud detection

Extensive knowledge of the Bank's Transactional Processing platforms

Proficient in Microsoft Office and Access

Consistently demonstrates clear and concise written and verbal communication

Demonstrated ability to remain unbiased in a diverse working environment

Can confidently speak in Cantonese

Education:

Bachelor’s degree/University degree or equivalent experience

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

Full time

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