Solutions Architect

2 weeks ago


Kuala Lumpur Metropolitan Area, Malaysia Snaphunt Full time

The Offer

  • Join an exciting high growth B2B SaaS startup that is expanding regionally
  • Leadership role
  • Competitive compensation

The Job

As a Solution Architect with a focus on pre-sales and onboarding, you will play a crucial role in driving successful client engagements from the initial discovery phase through to onboarding and implementation. Your primary responsibility will be to work closely with the sales and product teams to design and propose effective solutions that meet the client’s specific needs and requirements. Additionally, you will be responsible for ensuring a smooth onboarding process and successful handover to the CSM & Operation team.

Responsibilities:

Presales Support:

  • Collaborating with the sales team to understand customer needs and challenges, participating in client meetings, and gathering requirements.
  • Translating business requirements into comprehensive technical solutions that align with the organization’s capabilities and product offerings.
  • Creating compelling and detailed proposals, presentations, and demonstrations that effectively showcase the proposed solutions to potential clients.

Solution Design:

  • Developing end-to-end solution architectures, considering factors such as scalability, security, performance, and integration capabilities.
  • Identifying and assess risks associated with the proposed solutions and provide mitigation strategies.
  • Acting as a technical liaison between clients and internal teams, ensuring that customer needs are effectively communicated and understood.

Onboarding and Implementation:

  • Responsible for the implementation/onboarding process for new/existing clients.
  • Ensuring the alignment between the agreed deal from the BD team and the scope of the implementation.
  • Providing technical guidance and support during the implementation, deployment, pilot, and post-implementation review phase.

Technical Expertise:

  • Staying up-to-date with industry trends, best practices, and emerging technologies relevant to the company’s products and services.
  • Maintaining a deep understanding of the organization’s products and solutions, becoming a subject matter expert to address technical inquiries effectively.

Customer Relationship Management:

  • Building and maintaining strong relationships with clients, understanding their evolving needs, and identifying opportunities for additional services or upselling.
  • Handling customer concerns and issues related to the solution, providing timely and effective resolutions.

The Profile

You have a Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

You have proven experience as a Solution Architect, Presales Engineer, or a similar role involving customer-facing responsibilities.

You have a strong understanding of enterprise-level solutions and the ability to design scalable and complex architectures.

You possess excellent communication and presentation skills, with the ability to convey technical concepts to both technical and non-technical audiences.

You have experience working with sales teams to develop and deliver successful client proposals.

You are familiar with various cloud platforms, databases, networking, and security technologies.

You have project management skills and the ability to work effectively in a cross-functional team environment

The Employer

Our client is a South East Asia-based SaaS Startup that is hiring a Solutions Architect in Kuala Lumpur, Malaysia to head their operations.


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