Telesales Executive

Overview

Holiday agent to support the company in delivering holidays experiences that create unique memories for our members by providing exceptional after service and offering a value added travel products and services resulting in increased growth and profit through member referrals and upgrades.

Qualifications

Appropriate qualification and/or experience attained through previous appointments, service and/or study. An equivalent level of expertise and experience to undertake the role International Travel & Tourism Certificate Level 3 or equivalent Proven successful Sales Record Knowledge of Microsoft Office (Outlook, Excel, Word) and Computerised Reservation Systems. Understanding of the sales processes Ability to create a strong repeat client base, network and actively develop sales leads. Knowledge of OVC systems, programs, processes and policies or ability to learn § Ability to work independently, or effectively as part of a team Strong customer service background with solutions focus Ability to work quickly and efficiently to meet deadlines Demonstrated ability to multitask in a fast paced environment Intermediate to advanced skills in Microsoft Office applications Full professional proficiency in English and stated required language

Responsibilities

Supporting sales in three channels like email, voice and chat Work effectively in a team environment Be able to manage time effectively and set priorities to adhere to deadlines Demonstrate initiative, yet be able to follow instructions and procedures Demonstrate well-developed verbal, written and interpersonal communication skills Deliver exceptional customer service and experiences at all times Demonstrate a thorough understanding and adhere to policies surrounding confidentiality and privacy of client, product and company information Promote workplace safety, equity and diversity and participative management practices in the workplace Maintain regular consistent and professional attendance, punctuality and personal appearance. Display a high level of commitment to continuous professional development and quality customer service. Have, or quickly acquire, a clear understanding of the company policies and procedures and comply with these at all times Demonstrate and promote the company values at all times

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