Regional Service and Aftermarket Manager

3 weeks ago


Petaling Jaya, Malaysia Sulzer Full time

Regional Service and Aftermarket Manager

Join our Sulzer Pumps Wastewater Malaysia team within Water & Industrial Business Unit division in Malaysia as Regional Service and Aftermarket Manager to help us take sales and operational service to the next level.

Your main tasks and responsibilities:

Develop and support sales growth targets by aligning and executing regional Service plan with sales – create and drive supporting GDP initiatives Responsibility for Service revenue and associated cost and margin Work closely in conjunction with the Global Service team, Product Managers, Application Engineering, Operations and Business Development managers to share information and leverage market, product, and service knowledge. Establish and maintain visual management information to communicate service personnel resource availability, efficiency and other related KPIs. Design, implement and communicate a local service portfolio Initiate campaigns, sales competitions to drive service growth and awareness Monitor customer needs (VOC- Voice of Customer), market trends, sizes, regulation and competitive landscape Update portfolio strategy, including opportunities to grow sales and margins for the assigned portfolio Provide life-cycle management for the service portfolio, including new idea generation, business cases, specifications, commercialization/service launches to suit local adoption Respond to training, customer and cross-functional needs related to service portfolio Develop internal processes and external capabilities to improve response time and overall customer satisfaction.

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