Business Operation Analyst.

3 weeks ago

Kuala Lumpur, Malaysia Cisco Full time

Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Why You'll Love Cisco

Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' progressive ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, thoughtful cities, sensible cars, and everyday devices in our homes. Here, that means you'll take creative ideas from the drawing board to powerful solutions that have real world impact. You'll work with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Cisco tops the 26th annual Fortune 100 Best Companies to Work For list in 2023 for the third consecutive year. Come prepared to be inspired.

Commerce & Lifecycle Operations (CLO) is the operations engine for Cisco’s partners, sellers, renewal managers and customers across Cisco’s hardware, software and service offers. We take a digital-first, agile-centric approach to drive simplification, automation and transformation. Our mission is to create a frictionless commerce experience and accelerate the company’s transformation towards recurring revenue.

APJC CLO supports the APJC Sales, Renewal Managers, Partners and Customers for all interactions with Cisco covering Quote-to-Cash, Goal-to-Commissions, Partner Business Services, Buying Programs Lifecycle Operations, Operations Delivery, Field Operations and Partner/Distributor Operations.

What you will do

This is a role in the fast-paced APJC Commerce & Lifecycle Operations (CLO) comprising over 300 members. Reporting to the Senior Leader of Strategy & Planning Business Operations, which is part of the CLO Strategy & Planning Operations team you will be working closely with the Senior Director and CLO APJC Leadership Team.

Your responsibilities will include:

You will team up with regional operations leadership to create and build new models, analysis and insights that will help drive key transformations in the business. You’ll become a trusted advisor by providing deep quantitative insights matched with thoughtful operational process that is based in understanding of key business drivers. You’ll create a recommendation for process simplification and automation and will program manage the execution. You'll create operational processes and business analytics to handle and govern projects, metrics & key initiatives. You’ll develop and handle effective communications and process to align efforts to decisions and desired needs. You’ll drive planning to success within committed timeline which includes defining roadmap, facilitating decision-making on priorities and planning organizational change. You’ll provide data intelligence through generation of complex reports and analyses from multiple cross-functional sources to substantiate business decisions and recommendations. You’ll identify trends & patterns in datasets and trackers, locate points of influence, and communicate synthesized data results. You’ll conduct deep analysis of various attributes (e.g., product, technology, sentiment, segment, business entity, customer) to determine key drivers. You’ll define, analyze, and translate business requirements and Use Cases partnering with Business Stakeholders and SMEs to resolve business problems. You’ll assist business functions with data analysis for business/value case development for key strategic initiatives. You’ll model internal business processes and data flow, identifying critical components that affect functionality and system performance. You’ll identify operational improvement opportunities through analysis of business drivers and practices.

Who you are:

You have 3-5 years’ experience in multinational technology company. You have a degree in finance, mathematics, or science communication. You are self-motivated, creative, results-driven team-player, who is comfortable working and delivering results autonomously or collaborating with others. You have stellar communication skills; presentation, written, verbal, listening, and influencing. You are active listener who is able to clearly identify and articulate root cause problem statement. You have insatiable curiosity to understand how systems work, data is organized, can connect the dots of various processes and systems. You have excellent program management skills to translate business objectives into actionable plans. You have analytical skills, for the collection and analysis of data as leading or lagging indicators or to pin-point specific problem areas. You are energetic, with a passion to learn and wants to have fun while driving change Action-oriented mentality to drive satisfactory closures on all open issues.

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