SO, Payment Operations Support Analyst, Operations

3 weeks ago


Kuala Lumpur, Malaysia United Overseas Bank Full time

SO, Payment Operations Support Analyst, Operations

Posting Date: 04-May-2023 Location:

Kuala Lumpur, Selangor, MY

Company: United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Wholesale Bank function operates a dynamic business model that provides financial services and solutions to help our clients achieve their strategic business objectives. Our mission is to become the premier-provider of banking services and solutions for Asia-based commercial banking companies (small medium enterprises), large corporations, financial institutions as well as multinational corporations. Our coverage teams work in full alignment with specialised teams across Transaction Banking, Investment Banking, Global Markets and Group Retail to deliver seamless solutions to our clients.

Job Responsibilities

Perform day-to-day operational tasks in Current Account transactional processing Deliver services in line with agreed service standards and turnaround time to meet customers' expectations. Handle Outward Check Processing - Investigation and represent checks for clearing. Manage inward returned documents for customers Participate in unit's UAT/SIT/PVT Testing Handle basic enquiries received from internal and external customers & provide workable solutions. Ability to grasp Product features operational and technology aspects of transaction processing. Ensure compliance with guidelines and policies governing Payment operations. Provide technical support to Product and Relationship Managers of the business units. Prepare and circulate daily weekly and monthly MIS to our stakeholders.

Job Requirements

Relevant Degree or equivalent experience Good interpersonal skills with positive attitude Ability to work under pressure and manage to deadlines Ability to work in a fast-paced environment Consistently demonstrates clear and concise written and verbal communication to customers. Attentive to detail and intermediate problem solving skills Bachelor’s degree/University degree or equivalent experience

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