Customer Centres, Analyst

3 weeks ago

Kuching, Malaysia AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints Provide product and service information to customers and to agents and business partners as appropriate. Identify upselling opportunities to maintain and increase income streams from customer relationships. Recommend and implement programs to support customer needs. Resolve customer claims and complaints. Develop initiatives to proactively inform and educate customers. Coordinate customer survey with marketing team and develop improvement plans in response to customer survey. May develop and deliver functional / technical training in customer service-related areas.

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