Team Manager for Commercial Service Centre
3 weeks ago
Description
·Manage day to day activities to ensure customer service standards are met.
·Monitor and walk the floor to ensure resources are always optimised and daily service targets are met.
·Perform service reviews with team to ensure quality, efficiency and compliant baselines are met.
·Handle escalation for client servicing issues.
·Develop and retain employee to maximise their potentials.
·Identify new ways of servicing customer and participate in process improvements initiatives to improve customer experience.
Qualifications
·Degree holder with at least 3-5 years of experience in client service in corporate banking.
·2 years of experience in leading a team of staff.
·Highly effective team management skills.
·Strong organization and planning skills.
·Exhibit good interpersonal and communication skills.
·A strong service mindset, with the ability to take ownership, in providing excellent service to customers.
·Proficiency in English is a must, fluent in mandarin is good to have, to communicate with internal and external customers.
·Proficient in Microsoft Office applications such as Word, Excel and PowerPoint.
·Able to commit to working days following Singapore calendar.
·Able to commit to rotating shifts between 8am to 8pm (8 hours per day) from Monday to Friday
-
Sc Commercial Lead
4 weeks ago
Cyberjaya, Malaysia Shell Full timeContracting & Procurement Commercial Lead JG5 Welcome to Supply Chain, Contracting & Procurement Operations: Progress towards a powerful future with Shell as a key partner of our global Supply Chain and Contracting & Procurement team, where you directly impact our value chain, grow your skills, and help us achieve our ambition of net-zero emissions. As a...
-
Admin Assistant
7 days ago
Cyberjaya, Malaysia EVOLUTION AUTOTECH SDN BHD Full timeProvides administrative support to ensure efficient operation of the office. - Answers phone calls, schedules appointments, and supports customers. - Carries out administrative duties such as filing, typing, copying, binding, scanning, etc. - Assisting the Sales and service Team if required. - Supports the team by performing tasks related to organization and...
-
Assistant Centre Manager
4 weeks ago
Cyberjaya, Malaysia GILMORE HOUSE THERAPY SDN BHD Full timeKey Responsibilities: Team Leadership: - Assist in recruiting, training, and supervising staff members. - Provide guidance, coaching, and support to team members to foster a positive and productive work environment. - Delegate tasks and responsibilities to team members based on their skills and strengths. Operational Management: - Collaborate with the...
-
Staff Nurse
4 weeks ago
Cyberjaya, Malaysia FOMEMA HAEMODIALYSIS Sdn. Bhd. Full time_**Job Description**_ - Execute physician's orders for all patients including haemodialysis treatment and administering medications as instructed. - Monitor and record the signs and symptoms of all patients as well the patient's assessment. - Deliver health education, especially in renal care for patients and their families. - Deliver the highest care for...
-
Japanese Team Lead- Customer Service
4 weeks ago
Cyberjaya, Malaysia GrowthFn Full time**Vacancy: Japanese Team Lead - Customer Service** **Location: Cyber Jaya, Malaysia.** **Salary Max: RM 12,400 max + Allowances** **Process: Travel App** **Language: Japanese + English** **Headcounts: 2** **Joining Date: ASAP or with Notice period** **Shift timing** : 8am to 11.30pm, rotational Mon-Sun (No Late Night Shift's) **Education**: Diploma...
-
Administrator, Data Service Delivery
7 days ago
Cyberjaya, Malaysia Royal Bank of Canada Full time**Job Summary** **What is the opportunity?** Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time...
-
Service Operation Center
2 days ago
Cyberjaya, Malaysia Extreme Broadband Sdn Bhd Full time**MAIN ACCOUNTABILITIES** - Perform day to day technical support and fault management for all network products and services, monitoring alarms on customer router and DDoS. - Manage day-to-day operational matters and functions of the SOC including daily traffic health reporting. - To manage customer service problem/network outage as per SOC processes and...
-
Customer Service and Accounts Executive
6 days ago
Cyberjaya, Malaysia Grape Holdings Sdn Bhd Full time1. To perform general call center scope such as answering customer questions and maintaining website & hotel booking portal (Training will be provided) 2. Enjoys interacting with Customer (Customer Service) 3. Customer Service oriented person. 4. Right attitude and high ambition 5. Dedicated individual. 6. Discipline person with strict time keeping. 7....
-
Administrator, Data Management
4 weeks ago
Cyberjaya, Malaysia Royal Bank of Canada Full time**Job Summary** **What is the opportunity?** Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time...
-
Regional Disaster Recovery Manager
2 days ago
Cyberjaya, Malaysia OCBC Bank Full time**Regional Disaster Recovery Manager** **-** **(**240000MO**)** - To lead the development and execution of OCBC Group Disaster Recovery program and ensure that appropriate framework is in place to restore OCBC critical business processes based on expectations defined by the business in the event of disaster - Ensure appropriate recoverability planning and...
-
HR Service Advisor
7 days ago
Cyberjaya, Malaysia Experian Full timeFull-time Employee Status: Regular Role Type: Hybrid Department: Human Resources Schedule: Full Time **Company Description**: - Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments - from buying a home or car, to sending a child to college, to growing a business exponentially by...
-
Building Manager
3 weeks ago
Cyberjaya, Malaysia ECS FACILITY MANAGEMENT SDN BHD Full time**Responsibilities**: - To ensure the smooth operation of the Management Office, management and maintenance of the building and common property in accordance with policies, procedures, and standing orders set by the Company. - To assist in facilitating the Annual General Meetings / Extraordinary General Meeting. - To attend monthly meetings or any special...
-
Client Servicing Manager
4 weeks ago
Cyberjaya, Malaysia 1Millennium International Sdn Bhd Full time1. Gather feedback from assisting client on the effectiveness of the CSM services and provide report on the information gathered to the superior. 2. Work closely with internal teams, including sales, technical support, and marketing, to address client needs and concerns effectively. 3. Maintain accurate and up-to-date records of client interactions,...
-
Building Manager
4 weeks ago
Cyberjaya, Malaysia HARTAMAS ASSET MANAGEMENT SDN BHD Full timea) Working closely with the Developer/Joint Management Committee/ Management Committee of said building, and the various sub-committees in particular, to achieve the objective of upgrading and maintaining the building; b) Monitoring the day to day operation of the building in accordance with policies, procedures and standing orders issued by the assigned...
-
Treasury Dealer and Investment Manager
4 weeks ago
Cyberjaya, Malaysia Deriv Full timeJob Information Job Opening ID - ZR_1643_JOB Industry - Finance & Accounts City - Cyberjaya Country - Malaysia As our Treasury Dealer and Investment Manager, you'll be the go-to authority for executing all treasury dealing transactions. You'll take charge of various tasks, including managing the ins and outs of foreign exchange (FX), handling investment...
-
Customer Support Supervisor
4 weeks ago
Cyberjaya, Malaysia ENSOFT CONSULTING SDN BHD Full timeENSOFT CONSULTING SDN BHD EnSoft was incorporated mainly to concentrate on Software Application Support Services, Network / Data Centre Maintenance and Monitoring, Systems Support Services (on-site), IT Consulting. We provide an array of services. - Web Design & Development - Software Application Support - On-site System Support - Network/Data Centre...
-
Manager Operations
4 weeks ago
Cyberjaya, Malaysia Gratitude Inc. Full time**Role**:Operations Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Operations Management Operations Supervisor operations skills BPO Operations Operations Manager Call centre Operations Operations Quality operations...
-
Supervisor, Data Service Delivery
7 days ago
Cyberjaya, Malaysia Royal Bank of Canada Full time**Job Summary** Manages all aspects of organizational data; establishes and maintains policies and procedures for planning, designing and maintaining an information bank to ensure that data services are delivered in a high-quality and profitable manner. Typically supervises hourly and entry-to-mid level employees with day-to-day direction and tasks, in...
-
Admin Account
4 weeks ago
Cyberjaya, Malaysia ECS FACILITY MANAGEMENT SDN BHD Full timeAt least 1 year (s) of working experience in the related field is required for this position. - Computer literate such as Microsoft Office and experience in administrative will also be considered. - Required skill(s): accounting, customer service - Preferably Executive specialized in Property/Real Estate or equivalent. - Self-motivated, able to work...
-
IT Request and Change Coordinator
7 days ago
Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time**Request and Change Coordinator** **Oil & Gas Shared Service Centre** **Cyberjaya, Selangor** **1 Year Contract (renewable)** **Mon - Fri (8.00am - 5.00pm)** **Salary Depends on the qualification** A Request & Change Coordinator ensures effective coordination of activities to fulfil the request. This is a multidiscipline role that offers diversity of tasks...