Field Service Engineer

4 weeks ago


Kuala Lumpur, Malaysia Nordson Corporation Full time

1. Installation and commissioning new system/sensor, troubleshoot, repair and provides training to customers on process measurement and control equipment for all line of business (LoB), including FE&C, FB&T, C&T and ESM.
2. Provides direct technical support to customers/reps/distributors, including but not limited to telephone/email/remote troubleshooting, parts testing and preparation, assistance with repairs at customer site and depo, report preparation, coordination and follow-up with reps, shipment to & from to customers and NDC, quote, repair estimate, payment, shipment coordination etc.
3. Ability and willingness to travel regularly/extensively throughout Malaysia, Singapore and APAC region, valid passport and travel documents are required, company will help and cover the costs.
4. Maintains excellent customer and reps. relationships through effective support.
5. Ensures timely and efficient installations, service, repair, and preventative maintenance. Occasionally working after office hrs and weekends based on need.
6. Maintains excellent record keeping and documentation.
7. Consistently improve response times, both on-site and via phone to all stake holders
8. Timely and detailed reporting to NDC Management in English on the issues, progress, product failure, assistance, opportunities, Feedback for product/service offering, Revenue tracking etc. Work closely with marketing, product management and Sales team to provide feedback and recommendations for new products, product enhancements, new development and competitor analysis.
9. Compliance with local Nordson and NDC global policies and procedures
10. Special attention to compliance on ethics, safety, quality
11. Ability to understand the electronic board connection and circuit diagram, diagnose the fault and ability to repair an instrument with guided manual/instructions.
12. Drive and promote customer service product sales in the region – AMC, bundled spares, source exchange etc including drive customer satisfaction and NDC Brand
13. Accompany sales personnel/reps as and when demanded on key customer visits to reinforce the customer care agenda/instrument demonstration and enhance the sales group’s ability to capture new accounts.
14. Discuss and explain the content of the installation package (layout, drawing, installation, mechanical & electrical, interface etc.) to customers and machine builder. Coordinate for site preparation and execution and timely completion
15. Coordinate and effectively communication amongst all stake-holders – NDC Engineering & PM Team, Machine builder and end-user customer.
16. All other duties, as assigned.


  • Field service engineer

    23 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Starweb Group Full time

    (Location : Kl / Pj / Tpm Cyberjaya ) Position Summary Engineer is responsible for performing on site support of Desktop, Workstation, Laptop, End-node LAN/Voice and other technologies as required. Prompt courteous response to customers as they make contact for technical assistance. Visibility and availability to the customer is essential. Engineers will...

  • Noc - Field Dispatch

    4 weeks ago


    Kuala Lumpur, Malaysia Elabram Full time

    Job Description Carry Out ticket triage regarding fault requests and provide analysis to ensure onward dispatch is accurate. Monitor all work queues, assigning tickets within Dispatch SLA’s, ensuring the Field resource is fully optimized. Reactive/Planned work allocation to the Field, either by manual trouble ticket assignment or through optimized...


  • Kuala Lumpur, Malaysia Solar Turbines Full time

    Career Area: Product Support **Job Description**: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Schlumberger Full time

    CAMERON Field Service SpecialistKuala Lumpur - MalaysiaAbout UsWe are a global technology company, driving energy innovation for a balanced planet.​Together, we create amazing technology that unlocks access to energy for the benefit of all.​Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the jobrole:Perform a variety of complicated work related tasksPerform technical training to MU EngineersCapable of working with little supervision based upon trainingIn all aspect of the job, need to have a higher standard of conduct. technical: Render Onsite and phone assistance to customers and fellow associatesSupport Customer Engineer MU for...


  • Kuala Lumpur, Malaysia Schlumberger Full time

    CAMERON Field Service Specialist Kuala Lumpur - Malaysia About Us We are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​ Our inclusive culture is the key to our success. We collaborate with our internal community of...


  • Kuala Lumpur, Malaysia SLB Full time

    About Us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SLB Full time

    About Us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each...

  • Service Engineer

    2 weeks ago


    Federal Territory of Kuala Lumpur, Malaysia PERSOLKELLY Malaysia Full time

    Overview of CompanyMain Business of the Company Trading of Industrial Machinery, Electronics, Plant & Energy, HealthcareJob Position: Service Engineer (JB/KL)Job Description Visit client factory and do machine maintenance Arrange the schedule of equipment installation Check the condition of machines and share the information to Japan HQ if needed some parts...


  • Kuala Lumpur, Malaysia Cisco Systems Full time

    The Field Operations Manager is part of Regional Operations in Cisco’s Commerce & Lifecycle Operations (CLO) organization. Regional Operations (RO) provides operational engagement and advisory services to customers, partners and sales across commerce processes for Cisco’s products, services and software business. The Field Operations Manager works...


  • Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the jobrole:Perform a variety of complicated work related tasksPerform technical training to MU EngineersCapable of working with little supervision based upon trainingIn all aspect of the job, need to have a higher standard of conduct.technical:Render Onsite and phone assistance to customers and fellow associatesSupport Customer Engineer MU for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Schlumberger Full time

    MPS Liquid Technical Service EngineerKuala Lumpur - MalaysiaTechnical Service EngineerProduct & Service Delivery Direct | PTE's & EngineersMissionThe Technical Service Engineer is responsible for providing technical support to the Engineering department.Responsibilities Participate in pre-tour and toolbox meetings with rig crew when on site. Promote safety...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SLB Full time

    Technical Service Engineer Product & Service Delivery Direct | PTE's & Engineers Mission The Technical Service Engineer is responsible for providing technical support to the Engineering department. Responsibilities Participate in pre-tour and toolbox meetings with rig crew when on site. Promote safety and leadership. Complete formal training sessions on...

  • Sales Engineer

    5 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyA company known in the HVAC industry in servicing with reputation in their industrial and commercial customer is seeking to expand the team with a Sales Engineer. about the jobDevelop and implement sales strategies to achieve sales targets and expand the customer base.Identify and pursue new business opportunities in the HVAC market.Provide...


  • Kuala Lumpur, Malaysia Anradus Pte Ltd Full time

    Industry/ Organization Type: Manufacturing/ Service - Position Title**:Printer Field Service Technician**: - Working Location: Islandwide (Office Location at Tuas) - Working Hours: 5 Days, Mon to Fri (8.30 am - 6 pm) - Salary Package**:Basic Salary + OT + Variable Bonus**: - Duration: Permanent **Key Responsibilities** - To support service team for...


  • Kuala Lumpur, Malaysia Anradus Pte Ltd Full time

    Industry/ Organization Type: Manufacturing/ Service - Position Title**:Printer Field Service Technician**: - Working Location: Islandwide (Office Location at Tuas) - Working Hours: 5 Days, Mon to Fri (8.30 am - 6 pm) - Salary Package**:Basic Salary + OT + Variable Bonus**: - Duration: Permanent **Key Responsibilities** - To support service team for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the jobModify and issue technical documents with regards to local requirements (drawings, part lists, specifications)Issue repair reportsDefinition of finding report and stepsDefinition of scope of repair work including disassembly, inspection and measurement, and reassembly protocols from scratchDocumentation (quality protocols, manuals...)Apply local...

  • Software Engineer

    1 month ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Electronic Arts Full time

    Software Engineer (Live Technical Support)Job Location: You will work in Kuala Lumpur.Our mission is to maintain the stability of our game and provide a better experience for the game users. As a software engineer, you will be an essential part of our mobile game live operation technical support and be involved in game delivery, live monitoring, live issue...


  • Kuala Lumpur, Malaysia Petroplan Full time

    KEY OBJECTIVES Responsible for delivering all the assigned production engineering tasks such as production planning, routine well monitoring, production optimization / enhancement, Intervention program and special studies. Responsible for routine well and reservoir surveillance, problem well diagnostics and remediation plan. Develop and ensure the...


  • Kuala Lumpur, Malaysia Cisco Systems Full time

    The Field Operations Manager is part of Regional Operations in Cisco’s Commerce & Lifecycle Operations (CLO) organization. Regional Operations (RO) provides operational engagement and advisory services to customers, partners and sales across commerce processes for Cisco’s products, services and software business. The Field Operations Manager works...