SDS L2 Implementation Support Engineer

3 weeks ago


Kuala Lumpur, Malaysia NCR Corporation Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Primary Responsibilities and Duties:

Monitoring the progress of customer deployments/installations Pro-actively interpreting, detecting, and resolving technical issues during deployments Responding to any deployment/installation issues reported by the customer Troubleshooting of technical issues with the product Return to Service support for SDS hardware SDS Image Management

Additional Responsibilities and Duties:

Answering emails, calls and online chat in a positive and friendly manner. Creating a record of each customer problem and spot trends when applicable. Deliver technical IT support as required to our diverse client base Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the Zynstra Operations Team Management of Windows and Linux server operating systems Assisting our partners and customers with deploying the SDS software Patching and updating the operating systems and SDS software on SDS Appliances Fulfilling IT maintenance tasks scheduled by other team members. Promote and provide support for new products and technologies. Maintain an up-to-date knowledge of our products, technologies, and our competitors. Maintain high customer satisfaction ratings that meet company standards

Knowledge, Skills and Experience:

The candidate should have a minimum of 1 years’ experience in an IT Operational support role working with Linux operating systems Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations. Strong analytical skills with proven problem-solving ability. Demonstrated willingness to learn and apply new technology.

Desirable experience with these technologies:

Nagios CheckMK Apache CouchDB Windows operating systems Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc) Shell scripting - ideally BASH, or Python.

Offers of employment are conditional upon passage of screening criteria applicable to the job.



  • Kuala Lumpur, Malaysia JP Caliber Full time

    **Responsibilities For L2 Technical Support**: - Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the...

  • SAP SD Consultant

    1 month ago


    Kuala Lumpur, Malaysia Glints Full time

    We are looking for a SAP SD Consultant on behalf of our prestigious client in the IT Services & Consulting industry. This is an onsite position based in Kuala Lumpur, Malaysia. **Key Responsibilities**: - Engage in pre-sales activities, including product demos. - Lead SAP SD implementations, ensuring alignment with client business requirements. - Analyze...

  • L1 and L2 Support

    1 month ago


    Kuala Lumpur, Malaysia Avows Technologies Sdn Bhd Full time

    Experience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Types**: Permanent, Contract Contract length: 12 months Pay: RM1,314.79 - RM7,653.33 per month **Benefits**: - Health insurance - Maternity leave - Opportunities for promotion -...

  • SAP SD

    4 weeks ago


    Kuala Lumpur, Malaysia Intellect Minds Pte Ltd Full time

    **Requirements** - Min 2 years of relevant SAP project experience. - Exposure to SAP S/4HANA is desirable. - At least 1 full cycle SAP Sales (SD) implementation project experience. - Good understanding in core SAP Sales processes and integration with other core modules, e.g.,Finance, SCM, etc. - Strong communication skills to interact with relevant...


  • Kuala Lumpur, Malaysia InfoDriven Solutions Pvt. Ltd. Full time

    **SAP FICO** **SAP SD Consultant** **SAP MM Consultant** **Opening with Infodrive Malaysia** Company: Infodrive - long term renewable contract 2 E2E Implementation in relevant Modues(FICO/MM/SD) Work Location: KL Total experience SAP Experience Module-MM /SD/FICO experience Implantation E2E: Roll out projects: Current Total Salary Expected...

  • Business Analyst

    1 month ago


    Kuala Lumpur, Malaysia EBS Malaysia Full time

    Responsibilities: - Analyse results, make recommendations for support process improvement, and implement changes. - Responsible for requirements analysis, business process improvement, solution design, deployment of SAP - By Design in coordination with regional and HQ ERP Team and business stakeholders - Determining how to integrate SAP software programs...


  • Kuala Lumpur, Malaysia iByte Solutions Sdn Bhd Full time

    **Key Responsibilities**: - Lead the implementation and support of SAP modules to enhance the clients' business functionality and overall performance, while maintaining a high degree of customer satisfaction. - Analyze the current business processes and scenarios of the client and recommend/develop solutions to meet the clients' needs. - Responsible for...

  • L3 Core Banking

    4 weeks ago


    Kuala Lumpur, Malaysia Unison Consulting Pte Ltd Full time

    Must have: As400- Silverlake / l2 support (minimum), to work in shifts as400,RPG, unix/linux, oracle or sql / shell scripting. Core banking or card (Credit card / debit card) exp - Bachelor’s degree of Computer Science or Engineering - Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service...

  • Sgo Officer

    1 month ago


    Kuala Lumpur, Malaysia Avensys Consulting Sdn Bhd Full time

    RESPONSIBILITIES - Manage remote centralized provisioning activities of OLLC for international circuits that requires Overseas Local Loop Circuits (OLLC). Engineer shall also provide services to enable the centralization of remote provisioning of these circuits across the world - Manage, track, update and closure of all OLLC works-orders as per different...

  • IT Analyst

    1 month ago


    Kuala Lumpur, Malaysia SOFTENGER Full time

    Greetings from **Softenger (Malaysia) Sdn. Bhd. !!** We are hiring for one of our Leading client for the role of **IT Analyst - Production Support** for **KL, Malaysia.** **Payroll Company : Softenger Malaysia** **Position : IT Analyst - Production Support** **Role : Long term contract (extendable based on performance)** **Work Location: Menara, Jalan...

  • Application Support

    4 weeks ago


    Kuala Lumpur, Malaysia Avows Technologies Sdn Bhd Full time

    experience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Type**: Contract Contract length: 12 months **Salary**: RM2,370.05 - RM7,000.00 per month **Benefits**: - Health insurance - Professional development Schedule: - Monday to Friday

  • L2 Support Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia Ambition Full time

    **Job details**: Posted 01 November 2023 SalaryRM5000.00 - RM6300.00 per month LocationKuala Lumpur Job type Permanent DisciplineTechnology & Digital Reference269175_1698805034 **Requirements**: - Proven knowledge of MSSQL and basic scripting or coding. - Familiarity with ITIL processes. - Preferred understanding of coding languages such as Java or...

  • L2 Support

    4 weeks ago


    Kuala Lumpur, Malaysia Intellect Minds Pte Ltd Full time

    **Qualifications and Skills**: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. - Proven experience as an Application Support Engineer or in a similar technical support role. - Familiarity with ITIL framework and best practices in IT service management. - Knowledge of scripting languages...

  • Technical Support L2

    4 weeks ago


    Kuala Lumpur, Malaysia Hytech Consulting Management Sdn Bhd Full time

    **Job Highlights** - Unique Opportunity for Career & Self Development - Young & Energetic Culture - Dental, Optical, Staff Insurance, training, Birthday gift, etc Highly Desired skills: - Minimum 4 years of working experience in cyber security, computer operations and data network support or maintenance - Working knowledge of cyber security frameworks,...


  • Kuala Lumpur, Malaysia Hexagon Asset Lifecycle Intelligence Full time

    Responsibilities/Main Activities: Hexagon Asset Lifecycle Intelligence division (formerly PPM) is seeking to hire an **Kuala Lumpur, Malaysia**. As ** the implementation Consultant** you will be responsible for setup/installation, configuration, and customisation of Shift Operations Management Solution (j5) or process designs for the client’s purchased...


  • Kuala Lumpur, Malaysia TG Human Resource Services Sdn. Bhd. Full time

    Demonstrate an in-depth grasp of the solutions, configurations, and networks implemented for managed customers. - Manage escalations from the 1st level Service Desk following established procedures. - Efficiently resolve customer incidents within defined Service Level Agreements (SLAs). - Execute maintenance and configuration changes, meticulously adhering...

  • SAP Abap

    5 days ago


    Kuala Lumpur, Malaysia Ambition Full time

    **Job details**: Posted 18 August 2023 SalaryRM7000 - RM8500 per month LocationKuala Lumpur Job type Permanent DisciplineTechnology & Digital Reference267642_1692343810 - **Excellent Career advancement**: - ** Competitive salary package + benefit**: - ** Fun environment and great working culture** My client is a key player in pioneering technology...

  • Citrix L2

    4 weeks ago


    Kuala Lumpur, Malaysia Access Full time

    **Sector**: Hosting & Infrastructure - **Expiry Date**: 02 December 2023 - **Job Ref**: J10267 Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day...

  • Team Lead

    4 weeks ago


    Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    The Supervisor is responsible for the daily supervision and management of a team of associates. His /Her primary role is to coach, support mentor, and develop the Agents to provide better customer experience easily and confidently and to meet or exceed the clients’ targets. Key Responsibilities: Team Management: Monitoring, tracking, and evaluating L2...


  • Kuala Lumpur, Malaysia Standard Chartered Full time

    **Job**: Operations **Primary Location**: Asia-Malaysia-Bukit Jalil KL **Schedule**: Full-time **Employee Status**: Permanent **Posting Date**: 20/Mar/2024, 9:43:12 PM **Unposting Date**: Ongoing **Role Responsibilities** Global Implementation is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients...