Sales Analyst

4 weeks ago

Kuala Lumpur, Malaysia Funding Societies | Modalku Group Full time

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

  • Grow Relentlessly: Striving to become our best, most authentic selves.
  • Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
  • Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
  • Focus on Impact: Creating impact through bias for action and tangible results.
  • Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.

We are looking for a Sales Analyst who enjoys looking for ways to improve how the team does things, in the most efficient way possible whilst advocating best practices. Besides working on day-to-day sales admin tasks, you will also collaborate with other departments to identify and eliminate inefficiencies in the sales journey.

What you will do:

  • Sales Operation:
    • Manage data quality, reporting and systems such as CRM, messaging platforms & automation software
    • Maintain operating manuals, user guides, sales collaterals and process flows
    • Assist new joiners in products and processes for sales excellence
  • Performance improvement
    • Track and measure sales performance across different channels and funnels
    • Collaborate with various functions to solve operational problems, complaints and queries promptly and satisfactorily
    • Collect sales reps feedback and data to improve financial product features
    • Support project implementation, including user requirements gathering to user acceptance testing and launch as well as on-going reviews
    • Implement processes related to internal audits, quality control, compliance and training
  • Continuous learning
    • Stays current on new tools, methods, technologies or approaches within and outside own field that may potentially impact the business
  • Business orientations
    • Introduces unconventional and creative ideas and solutions relevant to a variety of business needs
    • Recognizes new opportunities and emerging markets
  • Teamwork
    • Genuinely values input and expertise for others and willing to learn from others. Invites ideas and opinions of others to help form decisions or plans
  • Facilitating the changes
    • Supports changes initiatives. Modifies approaches / behavior to deal effectively with organizational changes
    • Collaborative and open to working with multiple teams

This role will also:

  • Work directly with the Sales Head / higher management to provide decision support with research, analysis, and synthesis with a focus on streamlining of operations.
  • Prepare presentations and updates for internal & external audiences
  • Plan and facilitate team meetings and planning sessions
  • Promptly communicate (including timely updating) to management on the reporting required (including use of sales tools and platforms)
  • Project management i.e., new product launch, roll out of new functions e.g., fpx payment, adoption of new CRM etc.
  • Manage and execute special / critical projects as designated by leadership
  • Demonstrate strong personal values and a commitment to our mission and values
  • Handle any ad-hoc work, reporting, analysis or projects assigned to you.

Requirements

What we are looking for:

  • Have a strong attention for detail and ability to multitask in a fast pace environment and meet turnaround time / deadlines.
  • Self-motivated and a team player
  • Good communication skills
  • Strong knowledge of MS Office & Excel
  • Excellent critical thinking, communication, and problem solving skills
  • Excellent execution ability and detailed-oriented

Benefits

  • Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
  • Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
  • Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
  • Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit
  • Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
  • Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

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