IT Production Support Engineer, GIPS

3 weeks ago


Kuala Lumpur, Malaysia United Overseas Bank Full time

IT Production Support Engineer, GIPS

Posting Date: 05-May-2023 Location:

Kuala Lumpur, Wilayah Persekutuan, MY

Company: UOB Innovation Hub 2 Sdn. Bhd.

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation. 

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

The specialized Group Applications Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required

Able to work in 16X5 shift based environment and/or on-call on-site support for support implementations during bank’s green zone

Investigate production issues, respond based on production incident TRO (target resolution objective) and upkeep FCR (first call resolution) Manage and respond to users queries in timely manner and correlate patterns indicative of wider issues or defects Timely execute start-of-day, end-of-day and intraday proactive checks for applications Perform special events monitoring like ecommerce merchant’s sale and regular updates to stakeholders Manage incident, task SOPs and conduct regular recertification for continued sanctity and validity Analyze and conduct service reviews across application groups adding critical value to shift-left and demand management

Job Requirements

Prior hands-on production support experience of OPEN Systems or AS/400 Knowledge in either one of the retail or wholesale payment or customer information systems is a plus Willing to work in onsite shift-support model, 16X5, no night shift and/or on-call on-site support Ability to easily adopt to any technology / environment - UNIX / open, AS/400 and mainframe Hands-on experience in writing SQL queries for issues investigations Hands-on experience using UNIX commands and parsing logs for issue investigations Strong written, oral communication skills and able to manage user / vendor / customer 3-5 years’ production support experience in vendors across multiple technologies / platform Able to work in a fast pace and high pressure working environment

  • Kuala Lumpur, Malaysia Kofax Full time

    Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...


  • Kuala Lumpur, Malaysia Encora Full time

    Production Support Analyst Important Information Location: Kuala Lumpur Experience: Minimum 3 years of relevant experience Job Mode: Contract Work Mode: On-site Responsibilities and Duties - First level of technical support for all reported incidents. - Take ownership of reported incident from evaluation to recovery. - Trigger the execution of existing...


  • Kuala Lumpur, Malaysia AYP Group Full time

    **Responsibilities** - Handle production support tickets promptly and efficiently. - Collaborate with cross-functional teams to troubleshoot and resolve complex issues. - Identify and implement process improvements to streamline support operations. - Provide technical assistance and guidance to customers and internal stakeholders. - Maintain accurate...


  • Kuala Lumpur, Malaysia Petroplan Full time

    KEY OBJECTIVES Responsible for delivering all the assigned production engineering tasks such as production planning, routine well monitoring, production optimization / enhancement, Intervention program and special studies. Responsible for routine well and reservoir surveillance, problem well diagnostics and remediation plan. Develop and ensure the...

  • Production Support

    4 weeks ago


    Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

    **TITLE: SENIOR SOFTWARE ENGINEER (PRODUCTION SUPPORT, THAI SPEAKING)** **Job Summary**: - Point of contact for IT and Business stakeholders - Closely work with Offshore team in driving continuous improvements in reducing debts thru problem management framework and implementation of automation solutions **Key Responsibilities**: - 10 Years of experience...

  • Production Support

    3 days ago


    Kuala Lumpur, Malaysia Erudite Innovation Sdn Bhd Full time

    **Role and responsibilities** - Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables. - Support diverse jurisdictions comprising of SG, MY, CN, International - Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards. - Respond on time...

  • Software Engineer

    1 month ago


    Kuala Lumpur, Malaysia Electronic Arts Full time

    Software Engineer (Live Technical Support) Job Location: You will work in Kuala Lumpur. Our mission is to maintain the stability of our game and provide a better experience for the game users. As a software engineer, you will be an essential part of our mobile game live operation technical support and be involved in game delivery, live monitoring, live...

  • Payroll Analyst

    5 days ago


    Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Job Details**: - Responsible for end-to-end processing of monthly payroll computation for client’s employees and ensuring legislative compliance. - Perform payroll verification and processing timely and accurately. - Process Singapore client’s IR21, NS Claims and Maternity Claims in a timely manner. - Assist in monthly, annual and periodic filings of...

  • IT Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia SOFTENGER Full time

    Greetings from **Softenger (Malaysia) Sdn. Bhd. !!** We are hiring for one of our Leading client for the role of **IT Analyst - Production Support** for **KL, Malaysia.** **Payroll Company : Softenger Malaysia** **Position : IT Analyst - Production Support** **Role : Long term contract (extendable based on performance)** **Work Location: Menara, Jalan...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the jobrole:Perform a variety of complicated work related tasksPerform technical training to MU EngineersCapable of working with little supervision based upon trainingIn all aspect of the job, need to have a higher standard of conduct. technical: Render Onsite and phone assistance to customers and fellow associatesSupport Customer Engineer MU for...


  • Kuala Lumpur, Malaysia Verinon Full time

    **Hiring for Sr. Software Engineer (Thai Speaker)** **Work Location-Malaysia** Must have - Technical Skills: Angular 13, Dot Net, Web API, Type Script, JQuery, Azure with AKS. **Extensive** Years of experience in IT industry with good year experience in Production support engagements (ITIL V4 Certification) - Point of contact for IT and Business...


  • Kuala Lumpur, Malaysia FNZ Full time

    Role Description - Production Support Lead Developers at FNZ own the pipeline of work required to resolve issues and complete build assigned to Production Support. They will liaise with internal and external stakeholders to ensure maintenance and continuous improvement of platforms is included as part of the release process. - Team Responsibilities - The...

  • It engineers wanted

    3 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Lan It 24 Full time

    We at LAN-IT 24 (Germany) are currently looking for the location Malaysia (Kuala Lumpur)Start: ASAP Duration: 1 year (with option)Full time (Mon-Fri/40h) 100% Onsite Tasks:Processing customer enquiries and problems in the area of IT support Recording and documentation of customer information and support tickets Initial contact and first analysis of technical...


  • Kuala Lumpur, Malaysia FNZ Full time

    The role - Supporting Incident & Problem Management - analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues. - Release & Change Management - support testing and release process for production fixes. - Service Transition - facilitate the transition between project support and production support for all...


  • Kuala Lumpur, Malaysia FNZ Full time

    Role Description Acting as the guardian of Production, the Production Support Manager works with internal stakeholders to champion quality change and takes ownership of outcomes to improve team effectiveness, operational efficiency and an excellent client experience. Team Responsibilities The team are responsible for:- Incident & Problem Management -...

  • P2p Specialist

    4 weeks ago


    Kuala Lumpur, Malaysia Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...


  • Kuala Lumpur, Malaysia FNZ Full time

    Job Title - Production Support Developer- Role Description- You will be part of our Production Support Team, who make sure that our live platforms run smoothly and without issues.- This is a great opportunity to kickstart your career, gain commercial experience in programming, and grow into a seasoned and skilled developer. FNZ offers various paths that you...


  • Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    **Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1. Execute professional services contracts by...


  • Kuala Lumpur, Malaysia SLB Full time

    JobName : SIS Well Placement Engineer JobSummary : The SIS Well Placement Engineer is responsible for assisting in delivery of safe, efficient, and reliable products and services to our customers. The job consults with operations groups as needed to support the area of expertise and identifies opportunities for continuous improvement of product and service...

  • Cameraman

    7 days ago


    Kuala Lumpur, Malaysia K Production Sdn Bhd Full time

    1) Assemble, prepare, and set up equipment prior to filming, which may include tripods, monitors, lighting, cables, lenses, and headphones. 2) Test and clean equipment to ensure proper working condition. 3) Visit the location ahead of time to get a feel for the environment, identify potential issues, and decide on best camera placements. 4) Participate in...