Service Assurance Engineer

4 weeks ago

Kuala Lumpur, Malaysia IPC Systems, Inc Full time

IPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

At IPC, we are committed to attracting, nurturing and promoting diverse talent across our workforce and fostering a sense of belonging within our employee family. We don't just accept differences - it's one of our core values. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

Come be part of the new team that delivers ground-breaking products for our clients.

www.IPC.com

Job Responsibilities:

Role is focused on ensuring the needs of priority customers are addressed immediately. This requires intimate knowledge of client network and interoperability with IPC network so faults are addressed in the quickest time.Interface with regional and global engineers on designs specific to these priority customers and provide higher degree of support to the tier2 operations teamRespond to on-call escalations on rotation basis when requiredPerform audit checks on service delivery projects and ensure monitoring and reporting are in placeProvide detailed records, network schematics and update databases using IPC tools and Visio to mitigate risksMonitor and troubleshoot critical networks using network management systems and tools.Service Delivery – To provision and configure devices from start of delivery lifecycle and continue with operational support.Perform core capacity analysis on IPC links and services.Working alongside Client Service managers on service assurance calls and provide support for reporting analysis.Fault Management – Troubleshoot network faults and ensure customer networks are up and working.Network Monitoring - ensure our networks are proactively monitored and customer trouble tickets resolved within service level targets. Respond to escalations as required.Required to support 1 weekend per week as per shift necessity, subject to schedule plan.Availability to work early or late shift on weekdays anytime between 7am to 6pmDeliver customer service excellence to customers at all times.

Job Requirements:

University degree or equivalent Experience in Network Engineering with minimum 5 years’ experience in the Technology environmentExperience in Telecommunication field with extensive knowledge in a wide portfolio of technology and products across IP, SDH, and DWDM platforms.Good working knowledge of Cisco (Minimum CCNP), Nokia (NRS), and DWDM optical based equipment.Experience with IP networking MPLS, Layer 2 technology is required.Experience with Nokia routing network or SIP technology will be preferred.Knowledge of Financial Markets Data such as service feeds will be advantage.Excellent communication skills and ability to be key player working together with highly motivated team to support the businessAbility to work as an individual contributor and team player. Role require to interact and working closely with colleagues, service provider and customer in support role of network circuit design.Resourceful and good initiative in resolving complex issues relating to role support.Absolute proactive approach to network design forethought and planning.Excellent organizational skills and able to work independentlyStrong Knowledge of MS Office Suite, Power Point, Visio knowledge essentialOracle Metasolv experience desirableStrong attention to detail and follow-through is required

  • Quality Assurance Executive

    4 days ago

    Kuala Lumpur, Malaysia TENBEX ENGINEERING SDN BHD Full time

    **Company Description** Tenbex Engineering Sdn. Bhd. (TESB) is an engineering company established in 2004 and based in WP. Kuala Lumpur. TESB operates in West and East Malaysia and serves as a licensed service contractor/vendor for oil companies such as PETRONAS, MURPHY, REPSOL, SHELL, and EXXON MOBIL. With a team of experienced personnel from various Oil &...

  • Assurance Manager

    9 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BP Business Service Centre Asia Sdn Bhd Full time

    Job Summary Job Description: Global Business Services (GBS) is BP's process operation and transformation organization. We operate a global delivery model consisting of BP-owned and operated centers worldwide. GBS enhances value by standardizing, modernizing, and digitizing activities and driving commercial value, whilst maintaining a robust control...

  • Assurance Manager

    17 hours ago

    Kuala Lumpur, Malaysia BP Business Service Centre Asia Sdn Bhd Full time

    Job Summary Job Description: Global Business Services (GBS) is BP’s process operation and transformation organization. We operate a global delivery model consisting of BP-owned and operated centers worldwide. GBS enhances value by standardizing, modernizing, and digitizing activities and driving commercial value, whilst maintaining a robust control...

  • Manager, Quality Assurance

    4 days ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Manager, Quality Assurance **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service...

  • Manager, Quality Assurance

    4 days ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...

  • Manager, Compliance Assurance

    6 days ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. HSBC is one of the largest banking and financial services organisations in the world, with operations in over 60 countries and territories....

  • Quality Assurance Executive

    1 month ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    Role Summary: Key responsibilities: - Conduct evaluation of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide contractive feedback to...

  • IT Assurance Analyst

    1 month ago

    Kuala Lumpur, Malaysia Flintex Consulting Pte Ltd Full time

    **Responsibilities**: - Analyze user’s business requirements and processes into test cases. - Create and Maintain up-to-date test cases for all deployment solutions and confirm that all solutions are properly tested. - Create documentations for implementations. - Ensure standards and requirements are met through conducting quality assurance tests. -...

  • Field service engineer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Starweb Group Full time

    (Location : Kl / Pj / Tpm Cyberjaya ) Position Summary Engineer is responsible for performing on site support of Desktop, Workstation, Laptop, End-node LAN/Voice and other technologies as required. Prompt courteous response to customers as they make contact for technical assistance. Visibility and availability to the customer is essential. Engineers will...

  • IT QA Tester

    1 month ago

    Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Executes test cases under varying circumstances Documents and evaluates test results Detects, logs, and reports program bugs and glitches Tracks defects and helps troubleshoot errors Reviews test procedures and develops test scripts Partners with engineers to drive QA efforts Requirements: Minimum 1 year of QA testing experience Proficient in test...

  • Quality Assurance Executive

    1 month ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    Role Summary: Key responsibilities: - Conduct evaluation of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide contractive feedback to...

  • Superintendent Vetting

    4 weeks ago

    Kuala Lumpur, Malaysia MISC Full time

    THE JOB 1. Implementation of Assurance to Customers - Execute the strategies, directions and plans to achieve and improve the TMSA ratings and acceptance of managed tanker fleet of vessels by customers as per set of targets so as to enhance the business eligibility. 2. Focal Point for Internal/ External Customers To execute the directives and plans of the...

  • Service Manager

    5 days ago

    Kuala Lumpur, Malaysia Allianz Technology Full time

    Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry. **Key...

  • Technical Support Engineer

    4 days ago

    Kuala Lumpur, Malaysia Kofax Full time

    Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Senior Engineer, Production

    1 month ago

    Kuala Lumpur, Malaysia Petroplan Full time

    KEY OBJECTIVES Responsible for delivering all the assigned production engineering tasks such as production planning, routine well monitoring, production optimization / enhancement, Intervention program and special studies. Responsible for routine well and reservoir surveillance, problem well diagnostics and remediation plan. Develop and ensure the...

  • Assurance Manager

    4 days ago

    Kuala Lumpur, Malaysia bp Full time

    Job summary **Entity**: Finance **Job Family Group**: Finance Group Global Business Services (GBS) is bp’s process operation and transformation organization. We operate a global delivery model consisting of bp owned and operated centers worldwide. GBS enhances value by standardizing, modernizing and digitizing activities and driving commercial value,...

  • Quality Assurance Intern

    1 month ago

    Kuala Lumpur, Malaysia Shopee Full time

    Department Operations- LevelInternship- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

  • Service Architect

    1 month ago

    Kuala Lumpur, Malaysia SymphonyAI Full time

    Introduction: **Service Architect** This role is ultimately responsible for the stable operation and scalability of our cloud services. As a senior member of the Cloud Operation team they will work across the service lifecycle, including the following key activities: - Service Architecture definition & design - Technical Bid Support - Deployment Support &...

  • Service Engineer

    2 weeks ago

    Federal Territory of Kuala Lumpur, Malaysia PERSOLKELLY Malaysia Full time

    Overview of CompanyMain Business of the Company Trading of Industrial Machinery, Electronics, Plant & Energy, HealthcareJob Position: Service Engineer (JB/KL)Job Description Visit client factory and do machine maintenance Arrange the schedule of equipment installation Check the condition of machines and share the information to Japan HQ if needed some parts...

  • Manager, Group Technology Assurance

    4 weeks ago

    Kuala Lumpur, Malaysia FWD Insurance Full time

    About FWD Group FWD Group is a pan-Asian life insurance business with approximately 11 million customers across 10 markets, including some of the fastest growing insurance markets in the world. Established in 2013, FWD is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products,...