AVP, System Analyst, Business Technology Services

3 weeks ago


Kuala Lumpur, Malaysia United Overseas Bank Full time

AVP, System Analyst, Business Technology Services

Posting Date: 31-May-2023 Location:

Kuala Lumpur, Wilayah Persekutuan, MY

Company: United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About The Department 

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

Responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward Manage and respond to users on timely manner Log incident ticket for production issues and request tickets for user queries Provide necessary information needed for further investigation to next level support (L3) to proceed with fix Ensure L3 teams identify root cause with impact analysis before delivering production defect fixes Follow up on defect and incident closure and meet incident closure KPI subject to L3 on defect fixes. Share production defect support learning with QA team and development team to improve application quality and minimize future defects Make sure system availability as per respective agreed SLA Ensure daily end of day execution for supported applications complete successfully Perform annual Disaster Recovery (DR) exercise for supported applications Provide support to System Engineers on server level patches / upgrade as and when applicable Facilitate proper knowledge transfer (KT) from project / development team before enhancement release Facilitate application documentation is properly updated for each production release Prepare incident review report for major incidents Facilitate the Vulnerability Risk Assessment/Pentest conducted by Security team Facilitate on Obsolescence Risk Assessment exercise

Job Requirements

Excellent interpersonal skills and strong customer service culture Minimum 6 years of application support experience Leadership skill will be an advantage Able to works out-of-hours basis support Analytical thinking with effective problem solving skills Agility and capable to adapt to changing environment Ability to work in a fast-paced, high-pressure environment Good teamwork and collaboration Sound decision making skills Active listening Strong and effective written and verbal communication skills
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